Welcome to Skio, we're excited to have you here!
This guide is your starting point for getting up and running with Skio. It brings together the essential resources you'll need during your first few weeks on the platform, from adding products and configuring customer notifications to setting up integrations and customizing your customer experience.
Each article walks you through a specific setup or configuration step with clear instructions and context about why it matters for your business.
What is Skio?
Skio is an analytics-driven subscription platform built for Shopify merchants who want to grow Recurring Revenue, reduce churn, and make smarter, data-driven decisions. Whether you're launching your first subscription product or scaling an established program, Skio gives you the tools and insights you need to succeed.
Essential guides
Core setup
Adding Products: Learn how to add subscription products to your Skio Dashboard and configure pricing, billing intervals, and product rules.
Configuring Skio Notifications: Set up automated email and SMS notifications to keep customers informed about their subscriptions.
Account Login Page: Customize your branded login page so customers can easily access their subscription accounts.
Integrations
Klaviyo Integration: Connect Klaviyo to send targeted email campaigns based on subscription behavior and customer lifecycle data.
SkioSMS: Enable SMS notifications and marketing messages through Skio's native SMS tool.
Customer experience
Customer Portal Walkthrough: Configure and customize the self-service portal where customers manage their subscriptions, update payment methods, and modify orders.
Cancel Flow: Design a strategic Cancel Flow that helps retain customers by offering alternatives before they cancel.
How to Setup Quick Actions: Add one-click actions to your Customer Portal for faster Subscription Management.
Retention and recovery
Payment Recovery: Automatically recover failed payments and reduce involuntary churn with Skio's dunning tools.
Team and migration resources
Onboarding for CX Teams: Get your support team up to speed on how to manage customer subscriptions and troubleshoot common issues in the Skio Dashboard.
Migration Overview: Understand what to expect if you're migrating from another subscription platform to Skio.
Need help?
If you have questions or need support as you get started, reach out to your account team or submit a ticket via support@skio.com. You can also explore our Analytics Glossary to get familiar with key subscription metrics and reporting terminology.