Customer login options in Skio

Before you start

When setting up your store on Skio, the way customers log in to their customer portal impacts both their experience and the amount of support your team needs to provide. This guide walks through the available login options and helps you choose the best fit for your store.

Review the following:

• Review your existing app integrations that depend on Shopify login.

• Consider how this change affects your current customer support processes.

• Plan communication to existing customers if you're changing login methods.

• Skio's Migrations team will help configure login settings during your initial onboarding process.

Recommended login setup

We recommend directing all customers to Skio's Customer Portal using passwordless login. Point your store’s login links to /a/account/login and customer’s can seamlessly login without a password. This provides the fastest, most secure experience while giving customers access to Skio's complete analytics and management features.

Passwordless login is Skio’s native login experience and requires no setup.

Customer login options

Skio supports multiple customer login configurations. The right option depends on whether you prioritize a streamlined subscription experience or need Shopify’s native login for other customer-facing tools.

See the following table for customer login options:

Shopify customer account types and login behavior

Your Shopify customer account type determines how customers authenticate and which login options are available in Skio. The right setup depends on whether you’re using Shopify’s new customer accounts and whether Shopify login is required for other app integrations.

Choosing between Shopify’s new customer accounts and legacy accounts directly impacts how Skio integrates with your store:

New Customer Accounts

Shopify’s new customer accounts provide a modern, passwordless login experience but have limitations when used with Skio. Stores using new customer accounts should expect customers to authenticate through Shopify and then access subscriptions via Skio’s portal.

Key characteristics:

• Passwordless login managed by Shopify

• Multipass is not supported

• Customers must log in separately to access the Skio Customer Portal

For more details, see Using Skio with Shopify’s new customer accounts.

Legacy Customer Accounts

Legacy customer accounts use Shopify’s traditional email-and-password login and support deeper authentication integrations.

Key characteristics:

• Password-based login

• Multipass supported for store’s on Shopify Plus

• Enables automatic login synchronization between Shopify and Skio

Legacy accounts provide the most flexibility when combining Shopify login with Skio, especially for Shopify Plus stores using Multipass.

Selecting the right option

Use the guidance below to confirm which setup fits your store.

Direct Skio login is the best fit if you:

• Want the fastest and simplest subscription login experience

• Do not rely on apps that require Shopify’s native login

• Want full visibility into Skio subscription analytics and events

Shopify login options are the best fit if you:

• Use loyalty, reviews, or account-based apps that require Shopify login

• Want a unified login experience across multiple tools

• Are on Shopify Plus and want automatic login with Multipass

Resources

• How do I render the Skio Login/Customer Portal in an iFrame?

• Using Skio with Shopify’s new customer accounts

• Customer Portal v3 Overview

• Customizing Customer Portal branding

• Customer Portal v2 Walkthrough

• Customer Portal v2 Settings

• How do I remove the Skio Secured badge from the Customer Portal and Login page?