Navigating the Skio Dashboard

The Skio Dashboard is your central hub for monitoring subscription performance, tracking key metrics, and taking action on your program. It's designed for subscription managers, brand owners, and operations teams who need a real-time view of how their subscription business is performing.

Main navigation menu: The left sidebar contains the main menu you'll use to navigate through Skio. From here, you can access Analytics, Subscription Management, Customer Management, features, tools, Customer Portal, Settings, and more.
Homepage: When you log in to Skio, you'll land on the homepage, which highlights key performance metrics and Quick Actions for your subscription program.

What's on the homepage

When you log in, the homepage greets you with a personalized welcome message based on the time of day and the current date. Below the greeting, you'll see a snapshot of your subscription business performance, broken into three sections:

Your recent wins

This section highlights how Skio is driving your success over the past 30 days. It displays three KPI cards with mini trend charts:

Revenue recovered: Cumulative revenue recovered through payment recovery (dunning) over the past 30 days.
Subscriptions recovered: Number of subscriptions recovered from failed payments over the past 30 days.
Net growth: The third card shows your net subscription growth.

Each card includes a hover tooltip with the metric definition and a link icon to view the full breakdown in the relevant analytics dashboard.

New subscriptions this week

A stacked bar chart showing subscription gains over the past 7 days. The chart breaks down daily gains into:

New subscriptions (purple bars)
Other gains (gray bars): Includes resumed, exited paused, exited dunning, recovered, and reactivated subscriptions.

Hover over any bar to see the full daily breakdown.

Company milestones

A sidebar card showing three all-time business metrics:

Active Subscriptions: Current count of active subscription contracts.
Revenue: Total all-time subscription revenue.
Products Sold: Total quantity of products in active subscriptions.

Each milestone links directly to its related analytics dashboard, so you can dig deeper into the data behind the number.

What’s new in Skio

At the bottom of the homepage, you'll find highlights of the latest Skio features and product improvements.

Homepage not showing data?

If you've been live on Skio for fewer than 7 days, you'll see a message that says "Your homepage is almost ready!" instead of the metrics above. Once you've been live for 7 days with active subscribers, your graphs and insights will appear automatically.

Main navigation menu

Search: In the top left corner, you can search for features, help docs, and other resources. You can also open the search bar at any time by pressing CMD + K (Mac) or CTRL + K (Windows).
Favorites: Click any star icon at the top of the sidebar to open a menu where you can select pages to add to your favorites for quick access.

Home: Returns you to the Skio homepage
Analytics: Access analytics dashboards including Overview, Dunning, Forecast, Cohort, Cancel Flow, and Segments
Subscribers: Manage subscriptions, customers, and orders
Acquire: Access Build-a-Box and Checkout Link Builder
Retain: Manage retention tools including Cancel Flow, Payment Recovery, Surprise & Delight, Journeys, Winbacks, SkioSMS, and Email Notifications
Grow: Access Quick Actions, Smart Upsell, and Volume discounts features
Loyalty: Configure loyalty program Analytics, Credits, Tiers & Rewards
Tools: Access Bulk Operations, Data Export, Segments, and Fraud Prevention
Products: Manage Products and Selling Plans
Storefront: Configure Customer Portal and Copies & Translations
Settings: Manage General settings, Billing & Orders and Shipping settings
API & Integrations: Access API Keys and Integrations
Store selector/Account menu: Switch between connected Shopify stores (displays current store name and associated email) and access your Users, Activity Log, and Invoicing

How to access your account settings in Skio

To access your Users, Activity Log, and Invoicing pages, you'll need to open the account menu through the Store Selector.

In the bottom left corner of your Skio Dashboard, locate the Store Selector
Click the arrows next to your store name
This will expand the Account menu and display your account settings options

From here, you can access:

Users: Manage team members and their permissions
Activity Log: Review recent actions and changes in your account
Billing & Invoicing: View your Skio subscription plan, payment history, and invoices

Banners and Alerts

You may occasionally see banners at the top of your homepage:

Global banners: Announcements from Skio about important updates or required actions
Payment delinquency alerts: Notifications if there's an issue with your Skio billing
Inventory policy alerts: Notifications about Shopify inventory policy changes that may affect your subscriptions