Understanding billing in the admin
You can access your billing and invoicing information in your Skio Dashboard by navigating to Account > Invoicing.
On this page, you'll find a rolling monthly breakdown of your Skio usage, calculated by combining your Subscription Revenue Fee and Transaction fees for the selected time period. To compare these numbers with your latest invoice, use the custom date selector at the top of the page to ensure the date ranges match. You can also view your current Subscription Revenue Fee and Transaction fee rates here.
Reading your invoice
An example of your Skio usage on an invoice.
Your monthly Skio invoice will look slightly different from what you see in the admin's Invoicing section. This is because:
The next month's Platform fee is included on the invoice
Total fees are converted into "Usage Units" (each unit equals 1¢) before being applied to your bill for the previous month
Usage units may seem unusual at first, but this conversion exists because all of your stores share the same Stripe ID, which pulls usage data into your Stripe invoice. Converting everything to USD pennies before importing to Stripe simplifies this process.
An example invoice.
Some merchants pay Skio outside of Stripe. If that applies to you and you have questions about invoicing, please reach out to billing@skio.com.
Your Stripe invoice will also display any coupons or credits applied to your account.
How does Skio calculate the transaction fee?
Skio calculates the transaction fee based on the final order total after all adjustments. This includes:
Subscription products
One-time purchases
Shipping costs
Applicable taxes
Minus any discounts applied
If the order contains only one-time products, no transaction fee applies. If any subscription product is present, the fee applies to the entire order total.
Delinquent payments
Skio automatically retries failed payments every few days, and also manually retries invoices once a week. If payment attempts are unsuccessful:
We'll email the billing contact on file with a secure payment link to update the card information
If the invoice remains unpaid, a banner will appear in your Skio admin warning that you may be locked out
If you're locked out of the admin, recurring orders and Get Now purchases will be disabled
Who to contact with questions or inquiries
If you have questions or concerns about your bill, please contact your Merchant Success Manager directly or email billing@skio.com.
If you're locked out or see the warning banner, check your email for the payment update link and contact billing@skio.com immediately to resolve the issue.