What is a customer audit log?
A customer audit log is a comprehensive record of all customer-level activities and interactions with your store. It tracks authentication events, portal activity, Payment Method changes, and other customer actions—giving you complete visibility into how and when a customer engages with their account.
This log helps you verify customer behavior, troubleshoot access issues, and understand the customer experience from their perspective.
Why use the customer audit log?
The audit log helps you:
Troubleshoot login issues by reviewing authentication attempts and login code delivery
Verify Customer Portal activity to see when and how customers interact with their subscriptions
Track payment method changes to confirm when customers added or updated their payment information
Investigate support tickets by reviewing the exact sequence of customer actions
Monitor account security by checking for unusual login patterns or access attempts
What information does the customer audit log show?
An example of a customer audit log.
Each entry in the customer audit log includes:
Event type (e.g., login code sent, quick action page viewed, payment method created)
Date and timestamp of when the event occurred
Details column for additional context when available
How to access a customer audit log
Step 1: Navigate to the customer profile
In the lefthand menu of your Skio Dashboard, go to Customer Management.
Search for and select the customer you want to review
Step 2: View the audit log
On the customer profile page, scroll to the bottom
Review the Customer audit logs table showing all recorded events
The most recent events appear at the top, with older entries listed below.
Step 3: Filter events (optional)
Click the All events dropdown in the top-right corner of the audit log table
Select a specific event type to filter the view (e.g., Login code sent, Quick action page viewed, Payment method created)
You can also download the audit log using the download icon in the top-right corner.
FAQ
What's the difference between customer audit logs and subscription audit logs?
Customer audit logs track customer-level activities like logins, portal views, and payment method changes across all of a customer's subscriptions. Subscription audit logs track changes to a specific subscription, such as plan modifications, status changes, and administrative updates.
Can I export customer audit logs?
Yes. Click the download icon in the top-right corner of the Customer audit logs table to export the log data.
Why don't I see subscription changes in the customer audit log?
The customer audit log focuses on customer-level activities and authentication events. To see subscription-specific changes like plan updates or status modifications, view the subscription audit log on the individual subscription page.
What does "Login code sent" mean?
This event indicates that Skio sent a passwordless login code to the customer's email address so they could access their customer portal. Multiple entries may appear if the customer requested the code more than once.