What is the Customer Management page?
The Customer Management page gives you a high-level view of all customers in your Skio store. From here, you can search, sort, and click into a customer's profile for deeper insights.
Customer table overview
The customer table includes the following fields for each customer:
Email: The customer's primary contact email.
Name: If provided, the customer's full name.
Membership tier: The loyalty or membership tier (if applicable).
Active subscriptions: Number of current, active subscriptions.
Lifetime orders: Total number of orders across all time.
Total spend: Lifetime spending, including one-time and recurring purchases.
You can sort or search using any column, or use the search bar to look up a specific email, name, phone number, or customer ID.
To export the full customer table, click the download icon in the top right.
What happens when you click into a customer?
Clicking a customer row in the table opens their Customer Profile, where you can view and manage details related to subscriptions, orders, referrals, and more.
Key sections in the customer profile
Contact: View or edit the customer's email, phone number, and birthday.
Addresses & Payment methods: These sections populate after a customer makes a purchase.
Actions: Use Magic login to access the Customer Portal as the customer, or View in Shopify to jump directly to the Shopify customer record.
Total spend: The customer's all-time spend total.
Credit balance: How many store credits (in dollars) the customer has. You can edit or sync tier here.
Referral code: Shows any referral code assigned to the customer and how many customers they've referred.
Order history and audit logs
Orders: Displays the customer’s order history, including subscription and one-time purchases.
Customer audit logs: A timeline of actions associated with the customer profile, including subscription updates, address changes, and system-triggered events.
Looking for the subscription audit log (actions associated with a subscription) or activity log (actions taken by your team in the Skio Dashboard)? Learn more in our guides: Subscription audit log and Activity log.
FAQ
What does it mean if a customer has 0 subscriptions and $0 spend?
This typically means the customer was created but has not completed a purchase or started a subscription. They may have been added manually or through an integration.
Can I manually update a customer's membership tier or credits?
Yes. In the Credit balance card, click Edit or Sync tier to make changes.
What is Magic login?
Magic login lets you securely view the customer portal as the customer—helpful for debugging issues or managing subscriptions on their behalf. Learn more in our Magic login link guide here.