Yes, the customer portal banner can link to a Quick Action so that when a customer clicks the image, it immediately triggers an action in their subscription.
For example, you could link to an "Add product variant" Quick Action using an image that says "Try our new flavor." This makes it easy to highlight promotions, launch new products, or offer one-time upsells directly in the portal.
Note
Quick Actions must target the next active billing subscription (with the dynamic variable:
{{nextActiveBillingSubscriptionId}}). These don’t work for reactivations or unpauses.
How do I add the Quick Action link to the customer portal banner?
In your Skio Dashbaord, go to Features > Quick Actions.
Click Create Quick Action and choose Modify an existing subscription.
Configure your Quick Action according to our Quick Actions guide.
After generating the link, replace the subscription ID with
{{nextActiveBillingSubscriptionId}}. The final link should look something like:https://yourstore.com/a/account/quick-action-v3?stackId=XXXX&subscriptionId={{nextActiveBillingSubscriptionId}}Go to Customer Portal > Portal Settings and add the link to the field for Banner Image Link:
Example use cases
Use Case | Customer Benefit | Business Impact |
|---|---|---|
Add product variant | Try new flavors or formats | Prevents boredom churn |
Add 1-time upsell | Add seasonal items without commitment | Increases AOV |
Apply discount | Feel rewarded with no coupon hunting | Boosts retention |
Delay order | Skip without canceling | Preserves revenue |
Get now | Reorder early when running low | Improves satisfaction and LTV |
Change interval | Custom-fit delivery schedule | Reduces timing-related churn |
Swap product | Get what they want without canceling | Solves dissatisfaction, lifts LTV |
Ideas for copy
New product announcements: "Try Our New Flavor!"
Loyalty or milestone unlocks: "3-Month Reward Available!"
Payment issues: "Update Card Instantly"
Seasonal promotions: "Add the Fall Box Now"