Note
Read our full guide on how to set up Quick Actions here.
What are Quick Actions?
Quick Actions give your subscribers a third way to manage their subscriptions alongside the customer portal and SkioSMS via links that can be added to emails.
Each Quick Action URL leads to a confirmation page where the subscriber can approve a specific action, like skipping an order or adding a product. After confirming, they're redirected to their customer portal to view the update and continue managing their subscription.
What Quick Actions are available?
Action name | Action function | Considerations | Campaign SubID Type |
|---|---|---|---|
Add Product Variant / Add multiple product variants | Adding an additional product to their subscription (recurring) | The product will be added with the same frequency as the subscription even if the product being added does not have the same selling plan. | Next Active Billing Subscription |
Apply Discount | Applying a Shopify discount code to their subscription | The discount code in Shopify must apply to subscription orders and be applied during the eligibility period. | Next Active Billing Subscription |
Delay | Delay the subscription's next charge date by X days, weeks, months | This will delay all products in that subscription by the selected interval. | Next Active Billing Subscription |
Skip | Skip the subscription's next charge date by X days, weeks, months | This will skip all products in that subscription by the selected interval. | Next Active Billing Subscription |
Get Now | Process the next subscription order immediately | Skio has a 10-minute period between using "get now" to prevent accidental duplicate orders. | Next Active Billing Subscription |
Reactivate | Reactivate a cancelled subscription | The subscription must be in a cancelled state for the reactivation to work. | Last Cancelled Subscription |
Reactivate + Apply Discount | Reactivate a cancelled subscription & apply a Shopify discount to their next order or orders (depending on the discount setting) | The subscription must be in a cancelled state for the reactivation to work and the Shopify discount must apply to subscription orders. | Last Cancelled Subscription |
Reactivate + 1-time Add-on | Reactivate a cancelled subscription & add a 1-time add-on product to their next subscription order | The subscription must be cancelled and the 1-time add-on must not have been already added to the subscription (to prevent accidental duplicates). | Last Cancelled Subscription |
Change Interval | Change the subscription's shipping/billing frequency to a new interval (e.g. from every 30 days to every 60 days) | This will change the interval for all products in the subscription. Splitting a subscription can allow for management per product. | Next Active Billing Subscription |
Add 1-time Upsell | Add a product to the subscription's next (or upcoming) order at the 1-time add-on price (configured in Skio) | The 1-time add-on must be configured to be "1-time upsell eligible" in the product page. | Next Active Billing Subscription |
Reset Payment Method / Change Subscription Credit Card | Send an email from Shopify to the subscriber that includes a link to update their payment method on file | This email is sent from Shopify and the content can be customized in Shopify Notifications. | Next Active Billing Subscription |
Swap Product | Swap a product (e.g. swap Product A for Product B) | The subscription must contain the "swap from" product. | Next Active Billing Subscription |
Unpause Subscription | One click to unpause a customer's paused subscription | This can be used as part of an Unpause flow or a campaign to target customers with paused subscriptions. | Last Paused Subscription |
Pause Subscription | Let customers pause their subscriptions with a single Quick Action | Can be used to let customers pause their subscriptions. | Next Active Billing Subscription |
Get Back in Stock | Let customers order products that were previously out of stock in their subscription order | Best used as part of the Back in Stock flow. | Next Active Billing Subscription (best used in Flow) |
Commitment offer | Lock a subscriber into a set number of additional orders in exchange for a discount. Can be paired with the Apply Discount action, or use the built-in discount code field on the action itself. | Not supported for prepaid subscriptions. The subscriber cannot cancel their subscription while the commitment is active. Optionally, toggle on Only apply once per customer to only execute once per customer per quick actions link. On subsequent uses, it will be skipped. This is enabled by default to prevent abuse. | Next Active Billing Subscription |
Set backup payment method | Points a customer's account to an existing vaulted payment method, used automatically as a fallback when their primary payment method fails at billing. | This is set at the customer level, not the subscription level, so it applies across all of that customer's subscriptions. Setting a new backup replaces any existing one, with no history kept. | Next Active Billing Subscription |
Award credits | Awards loyalty credits to a customer's account. | Requires Loyalty Credits to be enabled on the store. There's no maximum award amount, and the amount can be scaled up if the customer has an active loyalty tier multiplier. | Next Active Billing Subscription |
Add free gift | Adds any product to the subscription as a free one-time item at $0. | Limited to a quantity of 1. There's no stock check, so the gift can still be added even if the product is out of stock. | Next Active Billing Subscription |
Set backup product | Lets a customer choose a backup for the selected product, which is substituted at billing if the original product becomes unavailable. | Not supported for prepaid subscriptions. Swap Recommendation rules curate a suggested list in the picker, but aren't required — customers can choose from the full swappable product catalog if no rule matches. | Next Active Billing Subscription |