As a merchant, you can view, edit, and take action on your customers' box subscriptions directly from your Skio Dashboard. Whether a customer reaches out for help or you're proactively making changes, this guide covers everything you need to manage boxes on behalf of customers.
Before you start
Box types behave differently in the subscription detail view. Static boxes display a fixed-price parent product with child items listed as $0 line items. Dynamic boxes show individually priced products with volume discount tier badges. Sectioned boxes display multiple box sections, each with its own product list and min/max range. The editing flow is consistent across all three types.
You can edit products inside an individual subscriber's box, but not the box configuration itself. Changing a box's core structure—size limits, pricing tiers, eligible products—isn't possible once a box has active subscribers. To change the configuration, you'll need to create a new box.
How to find a Build-a-Box subscription
In the left-hand menu of your Skio Dashboard, go to Subscribers > Subscriptions.
Use the search bar to find a subscriber by email, name, phone number, or subscription ID. Use the status tabs to narrow results by Active, Paused, Failed, or Cancelled if needed.
Locate the subscription card. Box subscriptions show the box product name as the primary line item with a Build a box tag and child products listed beneath it.
Build-a-Boxes have a Build a box label on the subscription card.
How to edit products inside a Build-a-Box
You can add, remove, or swap the products in a subscriber's box from the subscription detail page. Changes made here only affect that individual subscriber and do not impact other subscribers or the box configuration.
Step 1: Open the subscription detail page
On the subscription card, click More (⋯) > Edit box.
This opens the full subscription detail page, which shows the Box section with current products, a discount tier badge (for Dynamic boxes), a subtotal, and a You might also like upsell panel on the right.
Step 2: Open the product editor
In the Box section, click Edit box products.
This opens a modal showing all eligible products. For Dynamic boxes, box size tiers are shown at the top of the modal (for example, 4 items / 5% off, 6 items / 10% off) so you can see the discount the subscriber is currently on and what switching tiers would look like.
Step 3: Make your changes
From the product editor, you can:
Adjust quantity: Use the + and - controls on each product card to increase or decrease units.
Swap a variant: Use the variant dropdown on a product card to switch to a different variant of the same product (for example, changing a flavor or size).
Remove a product: Set its quantity to 0 using the - control.
Note: For Static boxes, changes must stay within the box's configured slot count. For Dynamic boxes, changes must fall within the minimum and maximum quantity or value limits set when the box was created. For Sectioned boxes, each section has its own min/max range—edit each section independently using its own Edit box products button.
Step 4: Preview and save
Click Preview box to review the updated product selection on the Confirm box details screen.
If everything looks correct, click Save edits to confirm. To go back and make further changes, click Return to edit box.
Changes take effect on the subscriber's next order.
How to add a one-time product to a Build-a-Box subscription
From the subscription detail page, you can also add a one-time or recurring product to the subscription alongside the box.
Step 1: Open the subscription detail page
On the subscription card, click More (⋯) > Edit box.
Step 2: Add a product
You have two options from the detail page:
Additional Products section: Click Edit products under Additional Products to add a non-box item to the subscription. This product will appear as a separate line item on recurring orders alongside the box.
You might also like panel: Click + next to any suggested box or product in the right-hand panel to add it directly to the subscription.
Build-a-Box considerations for bulk updates
Box conditions are split by type. The Contains dynamic boxes and Contains static boxes conditions are separate—there's no single condition that targets all box types at once.
Swap dynamic boxes requires matching box configurations. You can only swap one dynamic box for another if both boxes have the same size and set of child product variants. If the boxes differ in size or eligible products, the swap won't work. Use this action when migrating subscribers from an old box version to a new one with the same structure.
Remove box removes the entire box from the subscription, including all child products. This action affects the box structure itself, not just individual items inside it.
Bulk operations can't be undone. There's no revert option once an operation runs. Always use Preview first and download the CSV to verify which subscriptions will be affected before clicking Run operation.
Multiple actions in one operation can produce partial failures. If one action in a multi-action operation fails, the entire row is logged as failed—even if other actions in that row succeeded. Review failed rows carefully after any operation that combines multiple actions.