Skio has a multitide of teams that are here to support you as a merchant. Here is a quick guide that will help you know who to speak with at different times.
Reachable at firstname.lastname@example.org
Support is here to help educate and advise on technical issues with the platform. If something is not operating as intended or you see a technical issue please reach out to our support team. They can also help with bulk operations that are needed to your subscribers.
Please reach out to email@example.com or your specific Merchant Success Manager
Success is here to ensure that your team and your store is configured for the best customer experience, to share with you highlights on what is happening with commerce in general and to advise on new features that Skio is rolling out. If anyone in your team ever asks "Can we do this with Skio?" or "Should we do this with Skio?" success should be your next stop.
Please reach out to your account executive. If you are unsure who that is, please reach out to firstname.lastname@example.org and we can point you in the right direction.
Sales is here to help you with your plan options, if you want to look at the advantages of a longer agreement with us, or if you are looking to bring more stores / brands on to Skio.
Please reach out to Nick@skio.com
Our partners team is here to help you become a part of our partner program as an application integration partner, email partner, agency, or anything in between. If you are a merchant looking for suggestions on partners feel free to also reach out to Nick, and cc your MSM or email@example.com