This feature is part of Skio’s Loyalty Program. To add this feature to your store, reach out to our sales team at sales@skio.com.
How it works
Shopify Flow is an automation tool that lets you connect Shopify with third-party apps to streamline tasks, reduce manual work, and enhance the customer experience. It’s available on the Shopify, Advanced, and Shopify Plus plans.
As long as the third-party app integrates with Shopify Flow and provides the necessary conditions or triggers, you can create automated workflows that award credits for virtually any customer action—such as leaving a photo review, completing specific engagement activities, or other custom events.
Once the app integration is set up in Shopify Flow, you can use Skio's Award credits action to automatically distribute points based on your specific criteria.
Adding Reward Credits via Shopify Flow
Skio offers a Reward Credits action block that can be added to any Shopify Flow automation. This makes it easy to award loyalty credits for actions like:
Newsletter signups
SMS signups
Product reviews
Custom-defined events
Using the Reward Credits action in Shopify Flow lets you connect your loyalty program to key customer moments, such as signups or product reviews. It’s a flexible and effective way to boost retention and increase customer lifetime value.
How to configure the Reward Credits action in Shopify Flow
When adding Skio: Reward Credits to a Flow workflow, you’ll need to set:
Reward Name: This must exactly match a reward you’ve created in Skio (e.g., “Leave a review”).
Credit Value Override (optional): Enter a specific credit amount. If left blank or set to 0, Skio will use the default value from your reward settings.
This works with both default and custom Flow triggers.
Example workflows for Reward Credits
Reward credits for a Yotpo Review
Step 1: Create the Credit Reward in Skio
In your Skio Dashboard, go to Loyalty > Credits.
Click Add Reward, name it “Leave a review”, and set a credit value.
(Optional) Add a redirect link to your reviews page.
Click Save changes and toggle the reward on.
Step 2: Create the Workflow in Shopify Flow
Go to Shopify Admin > Apps > Shopify Flow > Create Workflow.
Set
New Yotpo reviewas the trigger.Add an Action > Skio: Reward Credits.
Set Reward Name to “Leave a review”.
(Optional) Enter a Credit Value Override
Click Turn on workflow
Reward credits for an Okendo Review
Step 1: Create the Credit Reward in Skio
In your Skio Dashboard, go to Loyalty > Credits.
Click Add Reward, name it “Leave a review”, and set a credit value.
(Optional) Add a redirect link to your reviews page.
Click Save changes and toggle the reward on.
Step 2: Create the Workflow in Shopify Flow
Go to Shopify Admin > Apps > Shopify Flow > Create Workflow.
Set Okendo review created as the trigger.
Add an Action > Skio: Reward Credits.
Set Reward Name to “Leave a review”.
(Optional) Enter a Credit Value Override.
Click Turn on workflow.
Reward credits for a newsletter signup
Step 1: Create the Credit Reward in Skio
In your Skio Dashboard, go to Loyalty > Credits.
Click Add Reward, name it “Sign up for newsletter”, and set a credit value.
Set the number of credits to award. Optionally, include a link to your signup page if you want credits applied on arrival.
Click Save changes and make sure the reward is toggled on.
Step 2: Create the Workflow in Shopify Flow
Go to Shopify Admin > Apps > Shopify Flow > Create Workflow.
Set Customer subscribed to email marketing as the trigger.
Add an Action > Skio: Reward Credits.
Set Reward Name to “Sign up for newsletter”.
(Optional) Enter a Credit Value Override.
Click Turn on workflow.
FAQ
What happens if the reward name in Shopify Flow doesn’t match what’s in Skio?
The workflow will not assign credits if the reward name doesn't match exactly. Double-check spelling, punctuation, and capitalization to ensure they match the reward name configured in Skio under Loyalty > Credits.
Can I override the credit amount in Flow?
Yes, you can use the Credits to reward field to set a specific credit amount for that Flow, regardless of what’s configured in Skio. If left blank or set to 0, Skio will use the default amount tied to that reward name.
Can I create rewards for other actions not listed here?
Absolutely. The Skio credit reward action in Flow works with any Flow-compatible trigger. You can create rewards for any customer event or app trigger, just make sure you’ve configured a matching reward in Skio.
Will the customer see these rewards in the Customer Portal?
Yes. Rewards applied through Shopify Flow will reflect in the customer’s credit balance in the Skio customer portal. You can also configure messaging and layout in the portal to highlight these rewards.
Can I test these workflows before launching?
Yes, you can test credit rewards by adding your email to the early access list in Skio (under Loyalty > Credits > Early Access Settings). This allows you to validate the Flow and confirm credits are applied correctly before rolling it out to all customers.
Where can I track credit usage?
You can monitor credit application and redemption under Analytics in your Skio dashboard. This helps you assess performance and optimize your loyalty strategy.