Credits
Do credits and loyalty points work in Shopify POS?
Customers can accrue Loyalty Credits and points through Shopify POS, but they won’t be able to redeem them.
What happens to a credit if I cancel a subscription before the credit processes?
Currently, the credit does not automatically return to the customer's account. You'll need to manually remove the credit from the canceled subscription to credit it back to the customer.
Why aren’t the credits I added showing up for the customer?
If your store has credit expiration enabled, manually added credits might not apply unless you select the “Never expire these credits” toggle when adding them from the Skio Dashboard.
When this toggle is off, the credits follow your store’s expiration rules. If the next charge falls outside that window, the credits won't apply.
To ensure credits apply immediately and don’t expire, toggle on “Never expire these credits” when issuing them.
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The toggle appears after you add a positive number of credits.
Why aren’t redeemable products showing in the customer portal?
Redeemable products only appear if a customer has available credits. If the customer has no loyalty balance or a negative balance, the option to redeem products won’t show. Once they earn credits, the section will appear automatically.
Can I migrate credits from another loyalty program?
Yes, our team can help with credit migrations from other loyalty programs. Contact sales@skio.com to confirm eligibility.
Can I create reward flows for actions like reviews or newsletter signups?
Yes, Skio Loyalty supports custom flows for reviews, newsletter signups, and more. Learn more in our Loyalty and Shopify Flow guide here.
How do I create a rewards page on my Shopify storefront?
How can non-subscribers redeem their credits?
Customers without a subscription can generate a discount code from the customer portal and apply it at checkout.
If cashback is set for “every order,” does it apply to the checkout order?
No, rewards set to “every order” begin after the customer qualifies. The order that qualifies them does not count.
What happens if a credit is applied to a subscription, but the subscription is canceled before the credit processes?
Currently, the credit is not returned automatically. You’ll need to manually remove the redemption to reissue it.
Can customers earn and redeem credits in their home currency?
Yes. When credits are converted into a discount code, it reflects the storefront’s currency. Shopify handles any currency conversions after that.