Exports Guide

What is the Export tool?

Export tools let you download CSV files of your subscription data, order history, and audit log events for analysis and record-keeping.

What can I export?

You can export three types of data from Skio:

Subscriptions: Active or inactive subscription data with detailed line-item information
Orders: All recurring and new subscription orders from a selected time period
Audit logs: Specific event types from your subscription audit logs

How do I export data?

Step 1: Navigate to the Export tool

In the lefthand menu of your Skio Dashboard, go to Tools > Export

Step 2: Select your export type and submit

Choose the type of export you want (subscriptions, orders, or audit logs)
Enter your email address
Click Export
Wait to receive the CSV file in your inbox

Export timing varies depending on the size of your data. Larger exports may take longer to process.

Subscription exports

You can export active subs and/or inactive subs.

Active subs: Will include subscriptions in dunning. See Dunning for more information.
Inactive subs: Will include cancelled subscriptions and paused subscriptions. See Pausing Subscriptions for more information.

Each row represents one subscription line, not one subscription. Since subscriptions can contain multiple products (lines), the total number of rows will not equal your total subscription count.

Export fields

Field Name	Description
status	`ACTIVE`: The subscription will renew in the future on the `nextBillingDate`. `FAILED`: The subscription is in Dunning because the last billing attempt failed. `CANCELLED`: The subscription is cancelled and will not renew.
statusContext	`CHURNED`: The subscription was passively cancelled because we had more than the configured number of failed billing attempts. `DUNNING`: The subscription is in the dunning process. This statusContext will only be present when status is equal to `FAILED`.
subscriptionLineQuantity	The quantity of products for this subscription line.
subscriptionLinePrice	The per-unit price for this subscription line. To calculate the order value for this subscription line, you must multiply subscriptionLineQuantity with subscriptionLinePrice.

Order exports

Order exports include one row per order from your selected time period. This includes both recurring subscription orders and new subscription orders.

Each row contains the order number, total price, customer email, and additional order details.

Audit log exports

Audit log exports let you download specific event types as CSV files. Each row includes:

Event date
Event type
Customer email
Subscription ID
Subscription creation date

The following events are available to be exported:

Subscription Lifecycle Events

Status & Core Lifecycle:

Subscription Created
Subscription Activated
Subscription Cancelled
Subscription Marked For Expiry
Subscription Note Updated
Subscription Ship Now
Subscription Split
Subscription Merged
Subscription Interval/Date Update
Subscription Paused
Subscription Unpaused
Manual Subscription Created

Review & Blacklist:

Subscription Status Updated To Under Review
Subscription Under Review Status Cleared
User Added To The Blacklist
User Removed From The Blacklist
User Was Not Billed Because They Are On The Blacklist
User Was Not Billed Because They Exceeded The Site Limit

Billing Events:

Billing Attempt
Billing Attempted
Failed Payment Attempt
Subscription Billing Attempt For Auto Merge
Subscription Billing Auto Merged
Subscription Billing Auto Merged Into
Update Payment Method Email Sent

Subscription Product Updates:

Subscription Product Skip Status Updated
Failed To Skip Product When Creating Order
Subscription Product Variants Swapped
Prepaid Product Swap
Surprise And Delight Gift Swapped

Order-Related:

One Time Add On
One Time Upsell Removal
Order Upgrade One Time Billing Subscription Created
One Time Billing Subscription Created

Overrides:

Shipping Price Overridden
Billing Out Of Stock
One Or More Products Cannot Be Shipped To The Address

Account & Address Events

Login Code Sent
Logged In
Address Created
Address Changed

Skio SMS Events

Skio SMS Interaction Started
Skio SMS Message Received But Feature Disabled
Skio SMS Thread Has Reached Expiry
Skio SMS Product Swap Attempted
Skio SMS Add Product Attempted
Skio SMS Subscription Skip Attempted
Skio SMS Subscription Pause Attempted
Skio SMS Change Next Billing Date Attempted
Skio SMS Winback Flow Completed
Skio SMS Gorgias Handoff Requested

Banner Action Events

Banner Action To Swap Variant Taken
Banner Action To Get Now Taken
Banner Action To Add Product Variant Taken
Banner Action To Update Interval Taken
Banner Action To Apply Discount Taken

Quick Action Events

Quick Action To Add One Time Upsell Taken
Quick Action To Add Product Variant Taken
Quick Action To Add Multiple Product Variants Taken
Quick Action To Apply Discount Taken
Quick Action To Change Interval Taken
Quick Action To Add/Change Subscription Credit Card Taken
Quick Action To Delay Taken
Quick Action To Get Back In Stock Item Taken
Quick Action To Upgrade One Time Order To Subscription Taken
Quick Action To Get Now Taken
Quick Action To Pause Subscription Taken
Quick Action To Reactivate Taken
Quick Action To Reset Payment Method Taken
Quick Action To Set Backup Payment Method Taken
Quick Action To Skip Taken
Quick Action To Swap Product Taken
Quick Action To Award Credit Taken
Quick Action To Unpause Subscription Taken
Quick Action Stack Taken
Quick Action To Send Test Email Taken
Quick Action Page Viewed

Payment Method Events

Payment Method Added Through Skio
Payment Method Updated Through Skio
Payment Method Revoked Through Skio
Payment Method Was Set
Backup Payment Method Was Set
Backup Payment Method Was Used For Billing
Payment Method Created
Payment Method Updated
Update Payment Method Email Sent

Build-a-Box Events

Box Created
Box Changed
Box Deleted
Dynamic Box Created
Dynamic Box Deleted
Dynamic Pricing Box Changed

Automation Events

Automation Action Finished Swapping Variants
Automation Action Finished Swapping Back Variant
Automation Action Finished Bundle Expansion
Automation Action Finished Removing Discount
Automation Action Finished Adding Discount
Automation Action Finished Adding Product
Automation Action Finished Removing Products
Automation Action Finished Updating Product Price
Automation Action Finished Changing Subscription Interval
Automation Action Finished Pausing Subscription
Automation Action Finished Resyncing Product
Automation Action Finished Removing Box Products
Automation Action Finished Overriding Delivery Price
Automation Action Finished Overriding Billing Date To Fixed
Automation Delayed Next Billing Date
Automation Override Next Billing Date

Bulk Operation Events

Bulk Operation Joined Segment
Bulk Operation Left Segment
Bulk Operation Applied
Bulk Operation Finished Swapping Variants
Bulk Operation Finished Swapping Static Boxes
Bulk Operation Finished Swapping Dynamic Boxes
Bulk Operation Finished Bundle Expansion
Bulk Operation Finished Adding Discount
Bulk Operation Finished Remove Discount
Bulk Operation Finished Adding Product
Bulk Operation Finished Updating Product Price
Bulk Operation Finished Editing Product Variant Quantity
Bulk Operation Finished Removing Products
Bulk Operation Finished Changing Subscription Interval
Bulk Operation Finished Awarding Credit
Bulk Operation Finished Removing Box Products
Bulk Operation Finished Overriding Delivery Price
Bulk Operation Finished Resyncing Product
Bulk Operation Override Next Billing Date
Bulk Operation Delayed Next Billing Date

Journey Events

Journeys – Completed Actions:

Journey Notification Action Successfully Triggered
Journey Send Postscript Message Action Successful
Journey Banner Action Successfully Added
Journey Action Finished Awarding Credit
Journey Action Finished Pausing Subscription
Journey Action Finished Removing Box Products
Journey Action Finished Resyncing Product
Journey Action Finished Updating Product Price
Journey Action Finished Changing Subscription Interval
Journey Action Finished Overriding Delivery Price
Journey Action Finished Overriding Billing Date To Fixed
Journey Action Finished Swapping Variants
Journey Action Finished Swapping Back Variant
Journey Action Finished Swapping Dynamic Boxes
Journey Action Finished Swapping Static Boxes
Journey Action Finished Sunseting Prepaid

Journey Overrides:

Journey Override Next Billing Date

Integration Trigger Events

Klaviyo Event Triggered
Attentive Event Triggered
Postscript Event Triggered
Iterable Event Triggered
Insider Event Triggered
Canopy Event Triggered
Bloomreach Event Triggered
ActiveCampaign Event Triggered
Rebuy Event Triggered
Yotpo Email & Sms Event Triggered
Listrak Event Triggered
Ometria Event Triggered

Order Events

Orderplaced

Fraud Prevention Events

Nofraud Cancelled Subscription Due To Fraud Detection
Sent 3ds Verification

Loyalty & Credits Events

Loyalty Tier Events:

Loyalty Tier Reward Credit Multiplier
Loyalty Tier Reward Content
Loyalty Tier Reward Credit
Loyalty Tier Reward Fixed Credit
Loyalty Tier Reward Give Credit
Loyalty Tier Reward Discount
Loyalty Tier Reward Free Product
Loyalty Tier Reward Free Shipping
Tier Upgraded
Tier Downgraded
Tier Changed
Tier Expiry Changed

Credit Balance Events:

Credit Increased
Credit Decreased
Credit Expired
User Generated Discount With Credits
User Applied Credit Discount To Subscription
User Placed Order With Credit Discount
User Redeemed Credits For Product
User Removed Credit Discount

Referral Events

Referral Referrer Reward Generated
Referral Referee Joined
Referral Code Generated

Miscellaneous Events

Products Updated
Family Plan Group Created
Family Plan Users Added
Family Plan Users Removed
Family Plan Joined
Redact Customer Info