Onboarding for CX Teams

Outline:

• Onboarding Videos
• Other Resources

Onboarding Videos

• The following videos will walk you through the Skio admin, editing subscriptions, refunding orders, and other aspects related to CX teams

Skio admin overview

Navigating the subscriptions page

Editing a subscription

Updating a subscriber's credit card

Refunding an order

Passwordless logins

Comparing the admin view to the customer portal view

Additional Resources

Below are links to some additional resources to better understand and configure features in Skio:

• Onboarding for CX Teams
• Customer Portal Walkthrough