Skio billing and invoicing guide

Understanding billing in the Skio dashboard

As a merchant, you can access your billing and invoicing information in your Skio Dashboard by navigating to the Account menu (click on your store name in the bottom lefthand corner) > Invoicing.

On this page, you'll find a rolling monthly breakdown of your Skio usage, calculated by combining your Subscription Revenue Fee and Transaction fees for the selected time period. You can also view your current fee rates here.

To compare these numbers with your latest invoice, use the custom date selector at the top of the page to make sure the date ranges match.

Reading your invoice

Your monthly Skio invoice will look slightly different from what you see in the Invoicing section of your Skio Dashboard. This is because:

• The next month's Platform fee is included on the invoice.

• Total fees are converted into "Usage Units" (each unit equals 1 cent) before being applied to your bill for the previous month.

Your Stripe invoice will also display any coupons or credits applied to your account.

Note: Some merchants pay Skio outside of Stripe. If that applies to you and you have questions about invoicing, reach out to billing@skio.com.

How does Skio calculate the transaction fee?

Skio calculates the transaction fee based on the final order total after all adjustments. This includes subscription products, one-time purchases, shipping costs, and applicable taxes, minus any discounts applied.

If the order contains only one-time products, no transaction fee applies. If any subscription product is present, the fee applies to the entire order total.

How do I update my billing information?

These instructions are for merchants using Skio as a platform. If you are a customer of a store that uses Skio, please see our guide here: I'm a customer of X store, can Skio help me manage my subscription?

You can update your payment method, billing address, or other billing details through Skio's Stripe billing portal.

1. In the Skio Dashboard, navigate to the Account menu > Invoicing.

2. Click Manage Billing in the top right corner.

3. On the Stripe billing portal page, update your payment method, billing address, or other details as needed.

   1. Add, remove, or replace a payment method under the Payment Methods section.

   2. Update your billing email and address by clicking Update information under the Billing Information section.

   3. View your invoice history and download past invoices under the Invoice History section.

Delinquent payments

Skio automatically retries failed payments every few days and manually retries invoices once a week. If payment attempts are unsuccessful:

1. Skio will email the billing contact on file with a secure payment link to update the card information.

2. If the invoice remains unpaid, a banner will appear in your Skio Dashboard warning that you may be locked out.

3. If you're locked out of the admin, recurring orders and Get Now purchases will be disabled.

Warning If you're locked out or see the warning banner, check your email for the payment update link and contact billing@skio.com immediately to resolve the issue.

Who to contact with questions

If you have questions or concerns about your bill, contact your Merchant Success Manager directly or email billing@skio.com.