Referrals
Do referral discounts apply automatically to a referrer’s next subscription?
No, referral discounts aren’t applied automatically. The earned discount code appears in your Overview of the Customer Portal Rewards page under the Rewards history section, where it can be manually applied.
Can I move the referral card above the one-time purchase carousel?
Yes, you can adjust this in Storefront > Customer Portal. Enable the Show referral card above one-time carousel toggle to move the Refer a Friend widget higher on the page.
Why isn’t my referral code working during testing?
Referral codes can’t be sent and received in the same browser session. To test successfully, open the referral link in a different browser or an incognito/private window.
Can referral discounts apply to subscriptions or one-time purchases?
Yes, referral discounts can be used on:
Recurring subscriptions
First-time subscription orders
One-time purchases
Customers can either use the referral link or manually apply the discount code.
Can I set a minimum spend for using referral codes?
Yes, you can define a minimum purchase amount in your referral settings within the Skio Dashboard. See our guide on how to set up Referrals here.
Can customers have a referral code without making a purchase?
Yes, creating an account will automatically generate a referral code for them.
Is there an extra cost to use referrals?
No, referrals are included with Skio Loyalty at no additional charge.
How does referral link/code validation work?
For Shopify Plus: The checkout validates the referral code against the customer’s email and shipping address. The email must not match the referrer’s or belong to a past purchaser.
For all merchants:
Skio blocks referral links used in the same browser session.
Skio also prevents links from being used by customers who are already logged in.