The Activity Log and Audit Logs serve different purposes, and understanding how they’re separated can help you quickly find the information you need.
Activity Log: The Activity Log tracks internal, account-level actions taken by your team within the Skio Dashboard. This includes administrative changes made by store operators, giving you visibility into what actions your team has performed.
Audit Logs: Audit Logs provide a complete history of actions taken on subscriptions and by customers. They’re useful for troubleshooting issues, verifying changes, and understanding customer behavior. Audit logs include event types, timestamps, and are tied to specific subscriptions or storefront users.
Skio offers two types of audit logs
Customer Audit Log: Tracks customer-level activity across all of a customer’s subscriptions. This includes actions like logging in to the Customer Portal, viewing their account, updating payment methods, or modifying subscription settings.
Subscription Audit Log: Tracks actions taken on a specific subscription. This includes events like pausing or skipping an order, updating the next billing date, changing subscription items, or other subscription-level modifications.
