You can view a complete log of all events Skio has sent to your connected integrations, including delivery status and event data. This helps you troubleshoot issues, verify that events are firing correctly, and understand what customer data is being synced to external platforms.
What is integration event history?
Integration event history provides a detailed audit trail of every event Skio sends to your connected third-party tools. Each event log includes the timestamp, customer information, subscription details, event type, and delivery status. This visibility helps you:
Confirm that critical events (like subscription updates or cancellations) are reaching your external systems
Troubleshoot integration issues by reviewing failed or delayed events
Audit what customer data is being shared with each platform
Verify that custom configurations or triggers are working as expected
Event history is available for all Skio integrations that support event-based syncing, such as Klaviyo and Postscript.
How to view integration event history
In the lefthand menu of your Skio Dashboard, go to Account > Integrations
Select the integration you want to review (e.g., Klaviyo or another connected platform)
Click on the History tab
You'll see a table displaying all events sent from Skio to that integration, including:
Timestamp: When the event was sent
Customer: The customer's name and email
Subscription ID: The unique identifier for the subscription
Event name: The type of event (e.g., Billing reminder notification, Subscription created)
Status: Whether the event was successfully delivered (Success, Failed, or Pending)
How to view detailed data for a specific event or customer
To see the full data payload for a specific event:
To narrow down your results:
Use the date picker to filter events by a specific date range
Use the search bar to find events by customer email, event name, or subscription ID
In the event history table, click View data next to the event you want to inspect.
Review the Event details panel, which includes:
Summary: Timestamp, customer name, subscription ID, event name, and delivery status
Event data: The full JSON payload sent to the integration, including customer properties, subscription details, discounts, and any custom fields
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An example of data sent in an event.
You can click Copy JSON to copy the event data for troubleshooting, sharing with your development team, or reviewing with Skio support.