Postscript Integration

What is Postscript?

Postscript is a marketing and transactional SMS platform that helps you reach customers through targeted text messages. It is designed to drive engagement, boost retention, and keep customers informed.

How does the Postscript integration work with Skio?

When you connect Postscript to Skio, you can automatically send SMS notifications to subscribers based on subscription events such as upcoming renewals, successful charges, or skipped orders. These messages can be personalized to match your brand and configured to trigger at the right time to encourage action or reduce churn.

How do I set up the Postscript integration in Skio?

Step 1: Create your Postscript credentials

Before you configure your Postscript integration, create credentials in Postscript. You’ll use these credentials when connecting Postscript to Skio in a later step. Follow the steps in Postscript’s guide for detailed instructions.

Step 2: Enable the Postscript Integration

In your Skio dashboard, go to Account > Integrations at the bottom left of the navigation bar.
Find Postscript and click Enable.
In the setup modal, paste the private API key you generated in Postscript (Step 1).
Under Test Event User, enter the email address of a user with a configured phone number in Postscript. This user will receive test events.
Toggle the integration On to activate it.

How to create an automation flow from Skio events in Postscript

You can trigger Postscript automation flows from Skio subscription events, such as upcoming renewals or skipped orders. These events are available in the Automation Flows page in Postscript.

To create an automation flow from a Skio event:

Step 1: Set up the event in Skio

The event must be created in your Skio account before it can be used in Postscript.

In your Skio dashboard, go to Account > Integrations > Postscript.
On the Postscript Integration page, scroll to the Events section and click Add event.
From the list, choose the event you want to add. (See the list of supported Skio events below.)
Click Add event to confirm.

Step 2: Create the Automation Flow in Postscript

In Postscript, go to Messaging > Automations.
Click Create Automation > Create an Automation Flow.
On the left side of the flow builder, under Trigger event or property, select the Skio event you want to use.
Apply any optional filters you need for targeting.
Click Save to finalize your automation.

Need help choosing the right trigger or filter? Check out Postscript’s guide on automation triggers and filters.

See all available event metrics

Core Subscription Lifecycle

Event	Metric	Description
New subscription created	`subscriptionCreated`	When a new subscription is created.
Billing reminder notification	`subscriptionWillRenew`	When a subscription is about to renew.
Subscription renewed	`subscriptionRenewed`	When a subscription is successfully renewed.
Subscription cancelled	`subscriptionCancelled`	When a subscription is cancelled.
Subscription reactivated	`subscriptionReactivated`	When a subscription is reactivated.
Next billing date updated	`subscriptionNextBillingDateUpdated`	When a customer updates a subscription’s next billing date.
Subscription paused	`subscriptionPaused`	When a subscription is paused.
Subscription unpaused	`subscriptionUnpaused`	When a subscription is unpaused.
Subscription skipped	`subscriptionSkipped`	When a subscription is skipped.

Billing & Payment Issues

Event	Metric	Description
Billing attempt failed	`billingAttemptFailed`	When Skio fails to renew a subscription.
Card expiration notification	`cardWillExpire`	When a customer card is about to expire.
3DS verification required	`threeDSVerification`	When a payment requires 3DS verification.

Subscription Management

Event	Metric	Description
Subscription lines added	`subscriptionLinesAdded`	When a subscription line(s) is/are added.
Subscription lines removed	`subscriptionLinesRemoved`	When a subscription line(s) is/are removed.
Subscription lines updated	`subscriptionLinesUpdated`	When a subscription line(s) is/are updated.
Subscription split	`subscriptionSplit`	When a subscription is created from a split.
Subscription merged	`subscriptionMerged`	When a subscription is cancelled from a merge.
Subscription mergeable	`subscriptionMergeable`	When there’s subscriptions that can be merged together.
Subscription billing auto merged	`subscriptionAutoMergedBilling`	When subscriptions are merged into a single order for billing.

Inventory & Stock

Event	Metric	Description
Subscription item out of stock	`subscriptionOutOfStock`	When any item in a subscription is out of stock.
Item back in stock	`oosMissedBillingBackInStock`	When an out of stock item missed in the previous billing is back in stock.

Customer Retention & Flow

Event	Metric	Description
Subscription that was saved during cancel flow	`subscriptionWentThroughCancelFlow`	When a subscription is saved during the cancel flow.
Surprise and delight rule applied	`surpriseAndDelightRuleApplied`	When a surprise product or discount is applied to a subscription.
Automation action ran	`automationActionRan`	When an automation action is successfully ran on a subscription.
Journey notification triggered	`journeyNotificationTriggered`	When a journey notification action is triggered.

Gifts

Event	Metric	Description
Prepaid gift received	`prepaidGiftReceived`	When a prepaid gift is received for a recipient.

Learn more about Skio’s event metrics here.

FAQ

Does the Postscript integration replace Skio SMS notifications altogether?

Postscript can replace some or all Skio SMS notifications. However, it cannot replace SkioSMS. If you keep SkioSMS enabled, messages from that tool will still send from your store’s assigned phone number.

How do Postscript notifications differ from Skio SMS notifications?

Postscript can send transactional messages, but it is primarily designed for marketing and requires the customer’s opt-in. Because of this, some subscribers may not receive texts through Postscript, even if their phone number is on file in Skio.

SkioSMS is a transactional messaging tool, meaning it sends order- and subscription-related notifications without requiring marketing opt-in. It supports two-way texting, so your customers can manage their subscriptions directly from their phones. Messages will send to any subscriber with a phone number on their account, ensuring delivery for critical updates.

Why don't I see the event metric in Postscript?

Postscript only displays an event metric after it receives a webhook from Skio. If you're setting up a new event, click Test event in Skio to fire the webhook immediately. This should push the metric into Postscript right away.

If the metric still doesn't appear, double-check that the event is added in your Skio settings.

How can subscribers skip their next order by text with Postscript?

Subscribers can text SKIP to your Postscript number to skip their next subscription order.

You can pair this with the Billing reminder notification to offer customers an easy way to avoid an upcoming charge. For example, your Postscript automation could say:

Your subscription will renew in 3 days.  
Reply SKIP to skip your next order.