The Journey trigger banner action lets you display a dynamic, clickable banner inside a subscriber's Customer Portal. Unlike the static portal banner you configure in your branding settings, Journey banners are triggered by conditions you define — so each subscriber sees the banner only when they're eligible for it.
Before you start
You need at least one Journey created in your Skio Dashboard. If you haven't set one up yet, see the Getting started with Journeys guide.
This feature works with both Customer Portal v2 and Customer Portal v3.
Journey banners are separate from the static custom banner in your portal branding settings. Both can appear in the portal at the same time.
What is the Journey trigger banner action?
The trigger banner action is a Journey step that displays a banner in a subscriber's Customer Portal when they meet the Journey's conditions. You configure the banner's content, click behavior, and expiration inside the Journey — Skio then renders it automatically for eligible subscribers.
This is different from the static portal banner found in Storefront > Customer Portal > Branding, which displays the same image to all subscribers at all times. Journey banners are conditional and time-bound: they appear only when a subscriber is eligible and disappear after the expiration period you set.
Note: If a subscriber is eligible for more than one Journey that includes a trigger banner action, all eligible banners will appear in their portal at the same time. Banners stack — they don't replace each other.
How to configure a Journey trigger banner
Step 1: Navigate to Journeys
In the left-hand menu of your Skio Dashboard, go to Retain > Journeys. Create a new Journey or open an existing one to edit it.
Step 2: Add a trigger banner action
Inside your Journey, click Add action.
Select Trigger banner from the list of available actions. A configuration panel opens on the right.
The Trigger banner configuration panel. Use the options on the right to set banner type, click behavior, and expiration.
Step 3: Choose your banner type
Under Banner type, select how the banner content is defined:
Text banner: Enter a plain text message to display in the banner. Use this for simple announcements or offers where an image isn't needed.
Image banner: Enter the URL of the image you want to display. Use a hosted image URL from Shopify or another CDN. The image renders at the top of the subscriber's portal view.
Step 4: Set the banner action type
Under Banner action type, choose what happens when a subscriber clicks the banner:
In portal action: Clicking the banner triggers a specific action inside the Customer Portal. Click Select actions to configure which portal action to trigger (Add discount, Add product, Swap product, Change interval, and Get now).
Custom redirect URL: Clicking the banner takes the subscriber to a URL you specify. Enter the full URL, including
https://.No action: The banner is display-only and is not clickable.
Step 5: Set the banner expiration period
Under Banner expiration period, choose how long the banner displays after it's triggered for a subscriber:
Cycles since trigger: The banner disappears after the subscriber has gone through a specified number of billing cycles since the Journey triggered. Enter the number of cycles in the field.
Time since trigger: The banner disappears after a set amount of time. Enter the number and select the time unit (days, weeks, or months).
Note: You can also toggle Disable banner for all subscribers at the top of the configuration panel to pause the banner without removing it from the Journey.
Step 6: Save your changes
Click Save changes at the bottom of the panel. The trigger banner action is now part of your Journey and will display to subscribers who meet the Journey's conditions.
How the Journey banner appears in the Customer Portal
When a subscriber is eligible for a Journey with a trigger banner action, the banner appears in their Customer Portal. The exact position depends on your portal layout settings.
A Customer Portal showing both a static portal banner (top) and a Journey banner (bottom). Both can appear at the same time.
The portal banner at the top is the static image configured in your branding settings — it's the same for all subscribers. The Journey banner is dynamic: it appears only for subscribers who meet the Journey's trigger conditions.
In the portal Layout settings under Branding, Portal Banner and Journey Banner are separate items you can reorder independently.
Note: To adjust where Journey banners appear in the portal, go to Storefront > Customer Portal > Branding and use the Layout section to drag the Journey Banner item to your preferred position. Note: Layout reordering is only available for Customer Portal v3 (CPv3).
FAQ
What's the difference between the portal banner and a Journey banner?
The portal banner is a static image you upload in your branding settings. It shows to all subscribers at all times. Journey banners are dynamic: they're configured inside a Journey and only appear for subscribers who meet that Journey's conditions. Both can display in the portal at the same time.
Can multiple Journey banners appear at the same time?
Yes. If a subscriber is eligible for more than one active Journey that includes a trigger banner action, all eligible banners will appear in their portal. They stack rather than replace each other.
What happens after the banner expiration period ends?
The banner stops displaying for that subscriber. It doesn't affect the Journey itself or any other actions in the Journey — only the banner display ends.
Can I temporarily hide the banner without deleting the Journey step?
Yes. Toggle Disable banner for all subscribers at the top of the trigger banner configuration panel to pause the banner. Toggle it off to re-enable it.