Does the product swap option work with Build-a-Box subscriptions in the cancel flow?

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No. The swap option will not appear in the Cancel Flow for Build-a-Box subscriptions. This applies to all box types, Static, Dynamic, and Sectioned.

We recommend using one of these treatments instead:

  • Offer a discount: Apply a one-time or ongoing discount to their next order

  • Skip or delay: Let them push their next order out without cancelling

  • Pause: Give them a break without losing the subscription entirely

See Getting started with Cancel Flows for a full list of available treatments.