Note
This article applies to Customer Portal v3 (CPv3). If you're using the older Customer Portal v2 (CPv2), refer to our help docs here.
What are the advanced customer portal settings for?
The Advanced tab contains powerful customization options that fall outside the standard branding and experience settings. These features give you precise control over localization, product recommendations, inventory display, custom styling, and portal layout.
Use these settings when you need deeper customization beyond colors, buttons, layout and customer actions.
How to access advanced settings
In your Skio Dashboard, go to Customer Portal > Portal settings.
Click the Branding tab.
Configure localization
Localization settings automatically detect your customer's location and apply the appropriate calendar and language for date formatting and interface text.
Enable language detection
Automatically detects the customer's locale and applies the corresponding calendar language. Toggle this on to localize dates and interface elements based on the customer's language.
When disabled, all customers see the default language.
Set calendar languages
Use the Calendar language dropdown to manually set the language shown in the portal. This setting applies to all customers unless language detection is enabled.
The default value is Default (en-US) for US English. If Enable language detection is turned on, this setting is overridden by the customer's locale.
Override via URL prameter
For testing or specific use cases, you can override the calendar language using a URL parameter.
Add ?lang=xx to your portal URL, where xx is the language code.
Example: https://your-store.com/portal?lang=fr forces the display to French.
Click View settings in the interface to see supported language codes.
Control product suggestion carousel
The product suggestion carousel displays product recommendations to customers as they browse their subscription. These settings control how quickly the carousel rotates through recommendations.
Carousel refresh cooldown
The Carousel refresh cooldown slider determines how many seconds pass before the carousel automatically advances to show the next product recommendation.
Drag the slider left for faster rotation (minimum 3 seconds) or right for slower rotation (maximum 15 seconds). The number below the slider shows the current cooldown period in seconds.
Faster cooldown (3-7 seconds) exposes customers to more recommendations in a shorter time, which can increase add-ons but may feel rushed.
Slower cooldown (10-15 seconds) gives customers time to consider each recommendation carefully, which may lead to more thoughtful purchases but fewer total views.
Note
Most merchants find 7-10 seconds strikes a good balance between exposure and consideration time.
Manage out-of-stock items
These settings control when and how out-of-stock items appear in the portal, helping you manage customer expectations when products aren't available.
Show out-of-stock items
Controls whether products that are currently out of stock appear in the portal. When enabled, out-of-stock items are shown grayed out or with an "Out of Stock" label so customers know they're temporarily unavailable.
Days before billing
Sets how many days before the next billing date the out-of-stock indicator appears. For example, entering 3 means customers will see the out-of-stock status when their next charge is 3 days away or less.
This setting helps you show out-of-stock warnings only when they're relevant. If a product is out of stock but the customer's order isn't billing for 30 days, you might not need to show the warning yet since inventory could return.
Display discount tags
Discount tags help customers understand when they're receiving special pricing or promotions on their subscription products. Toggle this on to show discount tags in the portal.
When enabled, customers see a tag or label indicating a discount is active. This reinforces the value they're getting and can improve retention by reminding them of their savings.