When you set up your store on Skio, how you configure customer login access to their customer portal affects both user experience and your team's workload. This guide explains your login options and helps you select the best approach for your store's needs.
Before you start
Review your existing app integrations that depend on Shopify login
Consider how this change affects your current customer support processes
Plan communication to existing customers if you're changing login methods
Skio's Migrations team will help configure these settings during your initial onboarding process
What's the best login setup for my store?
We recommend directing all customers to Skio's Customer Portal using passwordless login at /a/account/login. This provides the fastest, most secure experience while giving customers access to Skio's complete analytics and management features.
Your ideal setup depends on whether you're using Shopify's new customer accounts and if you need Shopify login for other app integrations.
How Shopify account types affect your setup
Your choice between Shopify's new customer accounts and legacy accounts impacts your Skio integration:
New Customer Accounts
Modern passwordless experience but no Multipass support
Requires separate login to access Skio's portal
See our detailed guide:Using Skio with Shopify's new customer accounts
Legacy Customer Accounts
Traditional password login with full Multipass support (Shopify Plus only)
Enables automatic login synchronization between Shopify and Skio
Option 1: Direct Skio login (recommended)
Route all customers (both subscribers and one-time buyers) directly to /a/account/login as your store's primary login destination. This works with any Shopify account type since it bypasses Shopify's login system completely.
For Shopify Plus users: If you have legacy accounts, you can enable Multipass for seamless login across both platforms.
Benefits
Fast, secure passwordless access
Unified dashboard showing historical Shopify orders alongside subscription data
No need to manage Shopify account activation
Reduces customer support tickets related to login issues
Maximizes Skio's analytics capabilities for better customer insights
Example URL: www.yourstore.com/a/account/login
Note
Best for stores that don't rely on Shopify login for loyalty programs, referral systems, or other app integrations.
Option 2: Shopify login with portal link
Use Shopify's native login as the default experience, then provide a clear path to Skio's subscription management portal.
Implementation: Direct customers to /a/account/shopify-login
How it works
Customers log into Shopify (using password for legacy accounts or one-time code for new accounts)
You add a prominent subscription management link within Shopify's account interface
All subscription actions (skip, swap, cancel, analytics review) occur within Skio's portal
Note
Best for stores that require Shopify login for other connected applications or have existing customer workflows built around Shopify's account system.
Option 3: Dual login options (not recommended)
Some merchants display both Shopify login and a separate "Manage Subscriptions" link on the same page.
Why we don't recommend this approach
Creates customer confusion about which login to use
Adds unnecessary friction to the subscription management process
Reduces the effectiveness of Skio's unified customer experience
Can lead to increased support requests
Multipass integration for Shopify Plus stores
Automatic login synchronization between Shopify and Skio requires specific setup and is only available with legacy customer accounts.
Requirements:
Active Shopify Plus subscription
Legacy customer accounts (not new customer accounts)
Multipass enabled and connected to Skio
How Multipass works:
Logging into Shopify automatically logs customers into Skio
Provides seamless experience across both platforms
Note
Logging into Skio does not automatically log customers into Shopify
How to choose the right approach
Choose direct Skio login if you want to
Provide the simplest, most streamlined customer experience
Maximize Skio's analytics and revenue optimization features
Reduce login-related support requests
Use passwordless authentication for better security
Warning
This option is not recommended if you need Shopify login for other apps like loyalty programs, reviews, or referrals.
Choose Shopify login with portal link if you
Need Shopify login for other apps (loyalty programs, reviews, etc.)
Have existing customer workflows built around Shopify accounts
Are using Shopify's new customer accounts
Require integration with Shopify-dependent systems and apps
Consider adding Multipass if you
Are on Shopify Plus with legacy customer accounts
Want seamless login across both platforms without requiring separate authentication
Need to maintain Shopify login while providing automatic Skio access