Using Skio with Shopify’s new customer accounts

Before you start

Shopify offers two versions of customer accounts: customer accounts and legacy customer accounts. The new version provides an updated customer experience, while the legacy version refers to the original system that utilizes a password to login.

Warning

Be aware that Multipass is not supported with Shopify’s new customer accounts experience.

What is Shopify’s new customer accounts experience? 

Shopify's new customer accounts (also called: Shopify New Accounts, Shopify Customer Accounts, Accounts V2) is a redesigned customer login experience that uses email-based authentication instead of passwords. Customers receive a one-time code via email to log in which takes them to a new customer account interface, making it simpler and more secure. 

Key traits of Shopify’s customer accounts:

• Simplified, passwordless login via email for a smoother customer experience

• Modernized account pages

• Improved security and reduced support burden from forgotten passwords

Customer accounts are enabled from the Shopify admin under Settings > Customer accounts.

What does this mean for merchants using Shopify’s new customer accounts and Skio?

Customers will still need to log into the Skio Customer Portal to manage their subscriptions. While their order history will appear in Shopify's new customer accounts, subscription management (e.g., skipping, swapping, canceling) still happens entirely in Skio’s portal.

• Orders will display in the Shopify account under the standard Orders section.

• There will not be a dedicated “Subscriptions” section in Shopify’s account interface to manage Skio subscriptions.

This means merchants should add a link to Skio’s login endpoint (/a/account/shopify-login) in their Shopify Customer Account navigation to give customers seamless access to subscription management from the new Customer Account interface.

How to add the customer portal link in Shopify

1. In the Shopify admin, go to Content > Menu.

2. Open the Customer account main menu.

3. Add a new menu item linking to /a/account/shopify-login.

This ensures a seamless handoff from Shopify’s new account UI to the full Skio customer portal.

Why we don’t recommend the Skio widget with Shopify’s new customer accounts

Skio does have a compatible widget that integrates directly into Shopify’s new customer accounts, but we recommend against using it.

Using the widget limits access to many of the advanced features available in the full Skio customer portal.

Customers routed through the widget won’t see:

• Full subscription management options

• Skio’s analytics-powered tools

• Smarter churn prevention actions

To give customers the full experience, we recommend directing them to /a/account/shopify-login.

Alternative options to Shopify’s new customer accounts

If you choose not to use Shopify’s new customer accounts, there are two other supported paths:

Option 1: Legacy Accounts with Skio login link

Merchants using legacy customer accounts can embed a login link to the Skio Customer Portal with /a/account/shopify-login. This requires developer setup in the store’s theme code.

Option 2: Direct login to Skio only

Merchants can bypass Shopify login entirely by pointing login links to /a/account/login. This logs the customer directly into Skio but does not log them into Shopify.

Warning

Use this option only if you don’t rely on Shopify login for other app integrations (e.g., loyalty or referrals).

Login behavior between Shopify and Skio with Multipass

To support automated login into both platforms:

• You must be on Shopify Plus, and

• You must be using legacy customer accounts, and

• You must enable and connect Multipass to Skio

Logging into Shopify logs the customer into Skio. Logging into Skio does not log the customer into Shopify.

Login behavior comparison chart