Aftersell integration

What is the Aftersell integration?

The Aftersell integration lets you upsell customers from a monthly to a quarterly subscription using a post-purchase offer and applying that upgrade to their next subscription order. Aftersell is used to present the post-purchase upgrade offer and add a product when the offer is accepted. This product serves as a placeholder for the upgrade to a quarterly subscription. Shopify Flow is then used to apply a temporary customer tag, and later removes the tag once it has been used.

Skio uses the customer tag in a Journey to upgrade the customer’s subscription by swapping the product, increasing the quantity, and updating the shipping interval. This setup allows you to capture upgrade intent after checkout and apply the upgrade to a future subscription order, rather than the order that was just placed.

Step 1: Set up the Aftersell post-purchase offer

Display a post-purchase offer letting customers know they can upgrade to a quarterly subscription at no cost.

1. Install Aftersell from the Shopify App Store.

2. Create a post-purchase funnel in Aftersell by selecting Add new funnel.

3. Set the funnel to trigger for customers who purchase a subscription. Alternatively, you can trigger the post-purchase funnel based on product if you do not want it to trigger for all subscription purchases.
   

4. Add a post-purchase offer that includes a $0 product (ie. Quarterly variant set to $0). This product serves as a placeholder for the upgrade to a quarterly subscription once the Journey triggers.

Make sure Aftersell is enabled on the post-purchase page in your Shopify Checkout settings.

Step 2: Configure Shopify Flow to manage customer tags

Use Shopify Flow to apply and later remove a customer tag. The tag triggers the Skio Journey, and removing it keeps a clean workflow.

1. Access Shopify Flows from the Shopify Admin.

2. Create a new workflow and select to trigger the flow when an Aftersell Post Purchase Flow is completed.

   1. If you have multiple post-purchase flows, add a condition to check whether the order contains the specific product.

3. If the condition is True, add an action to apply a customer tag (e.g. Aftersell upgrade)

4. Add a Wait action to wait for 24 hours.

5. Add an action to remove the customer tag.

6. Apply your changes and enable the flow.

Step 3: Configure Skio Journey to apply the product upgrade

Use Journeys to identify orders with the customer tag after checkout and automatically convert a customer’s monthly subscription into a quarterly one on their next order.

1. In Skio, create a new Journey triggered after an order is completed.

2. Add a delay of 1 hour to ensure the upgrade customer tag is available.

3. Add a condition to check whether the customer has the specific customer tag applied (In this example, the tag is Aftersellupgrade).

4. If the tag is present, add actions to:

   • Swap the monthly subscription product to the quarterly variant

   • Increase the product quantity to match the quarterly offering

   • Change the shipping interval to 12 weeks

   • Remove the $0 product from the subscription

5. Save and activate the Journey.