Customer Portal Walkthrough

Outline:

  • Overview
  • Video walkthrough

Overview

  • The customer portal is the main way a subscriber will manage their subscription
  • Once a subscriber has logged in once, Skio will keep them logged in on that device which makes it easier to manage their subscription in the future
  • Most subscribers will log into Skio with our passwordless login feature
    • When a subscriber types in their email address, they will be sent a 4 digit 2FA code to their email as well as texted this code to their phone number on file (if they have one)
  • Skio will automatically create and activate the account once a subscriber checkouts (say goodbye to account activation complains from frustrated subscribers!) 

Video walkthrough

Logging into Skio

Managing their subscription

Updating a subscriber's information

Updating a subscriber's payment method


How did we do?


Powered by HelpDocs (opens in a new tab)