Skio Features
SkioSMS
How to Setup Quick Actions (New)
Multipass
SKU swap
Subscription shipping
Customer Portal Walkthrough
Custom pricing for 1-time upsells
Rules
Prepaid subscriptions
Configuring Skio notifications (text/email)
Adding Products
Volume discount
1-time upsells
Onboarding for CX Teams
Webhooks
Dunning
Auto Merge
Pausing Subscriptions
Exporting subscriptions and orders
Upgrading to New Skio Customer Portal
Manually Create Subscriptions
Understanding cancellation flow discounts
Surprise and Delight
Email Magic Links
Conditional Cancel Flow
Using anchor and cutoff dates with subscription plans
Beta Features
SMS Quiet Hours
Merge and Split Subscriptions
Skio Data Platform
Performance Dashboard
Products Dashboard
Forecast Dashboard
Dunning Dashboard
Cancel Flow Dashboard
Cohort Retention Dashboard
How to Find Your KPIs
Skio Analytics Definitions & Glossary
Integrations
Gorgias integration
Klaviyo Integration
Attentive Integration
Alloy Automation integration
Zendesk
Upgrading to the New Klaviyo Integration
Postscript Integration
Best Practices Guides
Maximizing Quick Actions
How to Optimize Surprise & Delight Notifications
Optimizing Subscription Notifications
Creating Winback Flows in Klaviyo
Migrations + Onboarding
Skio Migration Hub
Migration overview
Account login page
Who to Contact
Theme work scope
Onboarding Guides
Setting up Skio
Customize customer login
Theme debugging
Integrating with page builders (GemPages, PageFly, Shogun, Replo)
One-click checkout / Buy now
Exporting Shopify variant IDs
Customizing the Plan Picker
Billing window
Customize Customer Portal Design / CSS
Migration details
Skio Colors
Inventory policy
Shopify Resources
- All Categories
- Skio Features
- Customer Portal Walkthrough
Customer Portal Walkthrough
Updated
by Timothy Fraser
Outline:
- Overview
- Walkthrough
Overview
- The customer portal is the main way a subscriber will manage their subscription
- Once a subscriber has logged in once, Skio will keep them logged in on that device which makes it easier to manage their subscription in the future
- Most subscribers will log into Skio with our passwordless login feature
- When a subscriber types in their email address, they will be sent a 4 digit 2FA code to their email as well as texted this code to their phone number on file (if they have one)
- Skio will automatically create and activate the account once a subscriber checkouts (say goodbye to account activation complains from frustrated subscribers!)
Customer Portal Actions
Logging In

Skip Order

Get Now

Change Charge Date

Updating Payment Method

Adding Products to a Subscription

Adding 1-time Products to the Next Order

Creating Custom Shipping Intervals

Editing Shipping Address

Pause Subscription

Unpause Subscription

Split Subscriptions

- any prepaid subscriptions
- containing one time upsell
- one time upsell
- surprise and delight products
- discounts