Configuring Skio notifications (text/email)
Outline
- Overview
- Setup Walkthrough
- FAQs
Overview
TL;DR
- Skio offers free email and SMS notifications for different subscription-related events
- SkioSMS is a separate, 2-way subscription management tool (learn more here)
- Most merchants will use the Skio<>Klaviyo integration for emails and send SMS notifications via Skio (it's free!)
Setup Instructions
How to Setup Skio Emails
How to Setup Skio SMS Notifications
Step-by-step instructions:
Step 1: Go into the Notifications tab within Skio admin
In this section of your Skio admin, you will find each email and text notification that is sent from Skio
On the left hand side are the email notifications and on the right hand side are the all text notifications
- Emails will send from your Skio email address (this can be changed at any time!)
- Texts will be sent from your store’s phone number (this is predefined and the same used for SkioSMS)
Emails
- In each email notification, you will find:
- Dynamic variables that will auto-populate specific information tied to the customer
- Quick action variables which can be created at any time in the Quick action ta
- A customizable subject line
- A toggle to enable the notification
- A preview section to see how your message will be received by the subscriber
- Sending history to search if a customer has received that notification in the past
- The body of the message:
- Is HTML-based and merchants can upload an HTML template with custom styling
- We recommend styling the message and maintaining consistent brand language
- If you want to have this email send through Klaviyo, disable the notification entirely to avoid duplicates
Texts/SMS
- In each text notification, you will find:
- Dynamic variables that will auto-populate specific information tied to the customer
- Note: Quick action variables are currently not available for text messages
- A toggle to enable the notification
- A preview section to see how your message will be received by the subscriber
- Sending history to search if a customer has received that notification in the past
- Dynamic variables that will auto-populate specific information tied to the customer
Top Recommendations
Notification name | Description | Email recommendation | SMS recommendation |
Cancel subscription | Triggers when a subscriber cancels their subscription | Enable or Klaviyo | Enable |
Billing reminder | Triggers before the next subscription order processes (3 days by default) | Enable or Klaviyo | Enable |
Billing attempt failed | Triggers when a credit card is outdated | Enable or Klaviyo | Enable |
Order confirmation | Triggers when a subscription order has been processed | Send via Shopify or Klaviyo | Enable |
FAQs
Are all my messages sent from Skio?
- Skio can send email and text notifications on behalf of your store or you can pass through your notifications through Klaviyo
Can I disable certain messages?
- Yes, all email and text notifications can be enabled or disabled
Can I route my emails and texts through Klaviyo?
- Yes, we integrate directly with Klaviyo and this guide will walk you through how to set this up
- Learn how to send notifications through Klaviyo here: Sending notifications through Klaviyo
Which notifications are sent by default?
- By default, Skio disables all notifications so merchants can choose which ones they want to enable
