Configuring Skio notifications (text/email)

Outline

  • Overview
  • Setup Walkthrough
  • FAQs

Overview

TL;DR

  • Skio offers free email and SMS notifications for different subscription-related events
  • SkioSMS is a separate, 2-way subscription management tool (learn more here)
  • Most merchants will use the Skio<>Klaviyo integration for emails and send SMS notifications via Skio (it's free!)

Setup Instructions

How to Setup Skio Emails

How to Setup Skio SMS Notifications

Step-by-step instructions:

Step 1: Go into the Notifications tab within Skio admin

In this section of your Skio admin, you will find each email and text notification that is sent from Skio

On the left hand side are the email notifications and on the right hand side are the all text notifications

  • Emails will send from your Skio email address (this can be changed at any time!)
  • Texts will be sent from your store’s phone number (this is predefined and the same used for SkioSMS) 

Emails

  • In each email notification, you will find:
    • Dynamic variables that will auto-populate specific information tied to the customer
    • Quick action variables which can be created at any time in the Quick action ta
    • A customizable subject line
    • A toggle to enable the notification
    • A preview section to see how your message will be received by the subscriber
    • Sending history to search if a customer has received that notification in the past
  • The body of the message:
    • Is HTML-based and merchants can upload an HTML template with custom styling
    • We recommend styling the message and maintaining consistent brand language
    • If you want to have this email send through Klaviyo, disable the notification entirely to avoid duplicates

Texts/SMS

  • In each text notification, you will find:
    • Dynamic variables that will auto-populate specific information tied to the customer
      • Note: Quick action variables are currently not available for text messages
    • A toggle to enable the notification
    • A preview section to see how your message will be received by the subscriber
    • Sending history to search if a customer has received that notification in the past

Top Recommendations

Notification name

Description

Email recommendation

SMS recommendation

Cancel subscription

Triggers when a subscriber cancels their subscription

Enable or Klaviyo

Enable

Billing reminder

Triggers before the next subscription order processes (3 days by default)

Enable or Klaviyo

Enable

Billing attempt failed

Triggers when a credit card is outdated

Enable or Klaviyo

Enable

Order confirmation

Triggers when a subscription order has been processed

Send via Shopify or Klaviyo

Enable

FAQs

Are all my messages sent from Skio?

  • Skio can send email and text notifications on behalf of your store or you can pass through your notifications through Klaviyo

Can I disable certain messages?

  • Yes, all email and text notifications can be enabled or disabled

Can I route my emails and texts through Klaviyo?

  • Yes, we integrate directly with Klaviyo and this guide will walk you through how to set this up
  • Learn how to send notifications through Klaviyo here: Sending notifications through Klaviyo

Which notifications are sent by default?

  • By default, Skio disables all notifications so merchants can choose which ones they want to enable


How did we do?


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