Auto Merge

Timothy Fraser Updated by Timothy Fraser


  • Overview
  • Setup Instructions



  • Subscription orders falling on the same day to the same customer can be merged into a single order.
  • This simplifies and saves costs on shipping and lowers the environmental impact where possible.

When turned on, Skio will automatically merge multiple subscription orders for a customer that fall within 24 hours of each other into a single order when it sends the information to Shopify based on the following limitations.

  • Both subscriptions are subscribe and save.
    • Note: this feature does not work with prepaid subscriptions.
  • Both subscriptions are being shipped to the exact same address.
  • Both subscriptions do not include a dynamic custom box.
  • Both subscriptions need to be active.
  • Both subscriptions need have the same payment method.
  • Delivery price has not been overridden.
  • There is not a shipping discount on either subscription.

When orders are merged a Klaviyo trigger 'subscriptionAutoMerged' will be sent and the merge is noted in the audit log for the customer.


Enable auto-merge in the dashboard settings (Skio > Settings).


How do I know if subscriptions have been merged?

You can see a full list of subscriptions that were auto merged by exporting the audit log and selecting "Subscription billing auto merged". The system will also trigger a Klaviyo flow "Subscription billing auto merged".

In Shopify, this is how a merged order will appear:

How did we do?


Pausing Subscriptions