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Outline: Overview (TL;DR). What is it? Why should I use it? How do I set it up? Video walkthroughs. Overview (TL;DR). What is SkioSMS? SkioSMS is our free, two-way subscription management tool that a…
Updated 3 months ago
Outline: Overview (TL;DR). What is it? Why should I use it? How do I set it up? Video walkthrough. Text walkthrough. Overview (TL;DR). Quick Actions is a feature available in the Skio Dashboard that…
Updated 2 days ago
Overview (TL;DR). Multipass allows you to sync your Shopify customer accounts and Skio customer accounts so that your customers only need to log in once to be logged into both! This provides a great…
Overview (TL;DR). The group discount allows your customers to pool together to receive a discount for purchasing together. The more people in the group the higher the discount (up to a maximum of 4 p…
What is SKU Swap? With SKU swap, you can offer a free trial, or starter kit to your customers, then automatically swap their subscription to a different price or product! You can set up a SKU swap to…
Updated 1 month ago
Overview (TL;DR). This feature allows you to hide certain 1-time add-ons from the customer portal but still add them as a Skio admin. Your CX team can now add 1-time orders to a subscribers next box…
Overview (TL;DR). You can set up a subscription shipping profile to allow your subscriptions to receive free shipping or use your existing profile! What is Subscription shipping? Similar to one-time…
Updated 1 week ago by Elli Wehner
Outline. FAQs. Video walkthrough. Step-by-step guide. FAQs. What is the cancellation flow in Skio?. Skio allows you to customize cancellation reasons, offer incentives to prevent cancellations, and t…
Outline: Overview. Video walkthrough.. Overview. The customer portal is the main way a subscriber will manage their subscription. Once a subscriber has logged in once, Skio will keep them logged in o…
Outline: FAQs. How to edit. Video walkthrough. FAQs. All products in Skio can be setup as 1-time eligible and these will display in the customer portal for subscribers to add to their next order. Ski…
Updated 3 months ago by Tyler Yannes
Overview (TL;DR). Rules allow you to provide automatic discounts to your customers based on the conditions you set up, including volume discounts. This can be a great way to encourage your customers…
Updated 1 month ago by Elli Wehner
Overview (TL;DR). Prepaid subscriptions give subscribers the option to pay for all of their shipment upfront. Example: If a subscriber buys a 3-month subscription, they’ll pay for the full 3 months o…
Outline. FAQ. What is it? General. Setup Walkthrough. FAQs. Are all my messages sent from Skio? Skio can send email and text notifications on behalf of your store or you can pass through your notific…
Updated 2 weeks ago
Onboarding: Adding Products. Overview (TL;DR). What is it? Why should I use it? How do I set it up Video walkthrough. Text walkthrough.... Adding products into Skio creates the subscription rules so…
Overview (TL;DR). Volume discounts allow you to automatically discount your customers subscriptions when they hit the criteria of your choosing! This can be a great way to reward your most loyal cust…
Overview (TL;DR). 1-time upsells is a feature you can enable in Skio that allows for subscribers to add one-time products to their next order. Upsells can be enabled and disabled on the variant level…
Outline. Video walkthrough. FAQs. Step-by-step guide. Video Tutorial.. FAQs. What is a group referral? Group referrals is a built-in Skio feature that incentivizes subscribers to refer friends and fa…
Outline: Onboarding Videos. Other Resources.. Onboarding Videos. The following videos will walk you through the Skio admin, editing subscriptions, refunding orders, and other aspects related to CX te…
Outline. Video walkthrough. FAQs. Step-by-step guide.. FAQs. What is the Klaviyo integration? The integration with Klaviyo allows you to send email and sms notifications through Klaviyo instead of wi…
Getting Started. Webhooks can be enabled and modified through the API key section of the Skio dashboard. To setup a webhook, enter a URL that you would like SKio to send webhooks to and hit save. { "…
Outline: Overview (TL;DR). What is it? Why should I use it? How do I set it up? Video walkthrough. Text walkthrough.. Overview (TL;DR). Dunning is the process of retrying a credit card after a failed…
Updated 1 month ago
by Elli Wehner
