Skio Features

SkioSMS

Outline: Overview (TL;DR). What is it? Where can it be used? Why should I use it? How do I set it up? Video walkthroughs. Overview (TL;DR). SkioSMS is our free, two-way subscription management tool t…

Updated 3 weeks ago

How to Setup Quick Actions (New)

Outline: Overview. What actions are available? How do quick actions work? Setup instructions. FAQs. Overview. TL;DR. Quick Actions is a feature available in the Skio Dashboard that allows you to crea…

Tyler Yannes
Updated 1 month ago by Tyler Yannes

Multipass

Overview (TL;DR). Multipass allows you to sync your Shopify customer accounts and Skio customer accounts so that your customers only need to log in once to be logged into both! This provides a great…

Updated 4 months ago

SKU swap

What is SKU Swap? With SKU swap, you can offer a free trial, or starter kit to your customers, then automatically swap their subscription to a different price or product! You can set up a SKU swap to…

Updated 5 months ago

Subscription shipping

Overview (TL;DR). You can set up a subscription shipping profile to allow your subscriptions to receive free shipping or use your existing profile! What is Subscription shipping? Similar to one-time…

Elli Wehner
Updated 7 months ago by Elli Wehner

Customer Portal Walkthrough

Outline: Overview. Walkthrough.. Overview. The customer portal is the main way a subscriber will manage their subscription. Once a subscriber has logged in once, Skio will keep them logged in on that…

Timothy Fraser
Updated 3 months ago by Timothy Fraser

Custom pricing for 1-time upsells

Outline: FAQs. How to edit. Video walkthrough. FAQs. All products in Skio can be set up as 1-time eligible and these will display in the customer portal for subscribers to add to their next order. Sk…

Tyler Yannes
Updated 1 week ago by Tyler Yannes

Rules

Overview (TL;DR). Rules allow you to provide automatic discounts to your customers based on the conditions you set up, including volume discounts. This can be a great way to encourage your customers…

Elli Wehner
Updated 1 month ago by Elli Wehner

Prepaid subscriptions

Overview (TL;DR). Prepaid subscriptions give subscribers the option to pay for all of their shipment upfront. Example: If a subscriber buys a 3-month subscription, they’ll pay for the full 3 months o…

Updated 4 months ago

Configuring Skio notifications (text/email)

Outline. Overview. Setup Walkthrough. FAQs. Overview. TL;DR. Skio offers free email and SMS notifications for different subscription-related events. SkioSMS is a separate, 2-way subscription manageme…

Updated 1 month ago

Adding Products

Onboarding: Adding Products. Overview (TL;DR). What is it? Why should I use it? How do I set it up Video walkthrough. Text walkthrough.... Adding products into Skio creates the subscription rules so…

Updated 5 months ago

Volume discount

Overview (TL;DR). Volume discounts allow you to automatically discount your customers' subscriptions when they hit the criteria of your choosing! This can be a great way to reward your most loyal cus…

Elli Wehner
Updated 18 hours ago by Elli Wehner

1-time upsells

Overview (TL;DR). 1-time upsells is a feature you can enable in Skio that allows for subscribers to add one-time products to their next order. Upsells can be enabled and disabled on the product level…

Updated 1 week ago

Onboarding for CX Teams

Outline: Onboarding Videos. Other Resources.. Onboarding Videos. The following videos will walk you through the Skio admin, editing subscriptions, refunding orders, and other aspects related to CX te…

Updated 1 month ago

Webhooks

Getting Started. Webhooks can be enabled and modified through the API key section of the Skio dashboard. To setup a webhook, enter a URL that you would like SKio to send webhooks to and hit save. { "…

Updated 9 months ago

Dunning

Outline: Overview (TL;DR). What is it? Why should I use it? How do I set it up? Video walkthrough. Text walkthrough.. Overview (TL;DR). Dunning is the process of retrying a credit card after a failed…

Updated 2 months ago

Auto Merge

Outline: Overview. Setup Instructions. Overview. TL;DR. Subscription orders falling on the same day to the same customer can be merged into a single order. This simplifies and saves costs on shipping…

Timothy Fraser
Updated 1 month ago by Timothy Fraser

Pausing Subscriptions

Outline: Overview. Setup Instructions. FAQs. Overview. TL;DR. Subscriptions can now be paused in Skio's platform. Our pause feature empowers merchants to help customize the subscription experience ev…

Tyler Yannes
Updated 2 weeks ago by Tyler Yannes

Exporting subscriptions and orders

Overview (TL;DR). Exports allow you to download a CSV of all subscriptions or orders within a time range. How do I set it up? Go to your Skio Dashboard. Click on Subscriptions on the left-hand menu.…

Andrew Chen
Updated 1 month ago by Andrew Chen

Upgrading to New Skio Customer Portal

Outline: Overview. Video walkthroughs. FAQs. Overview. TL;DR. Our Customer Portal v2 is our latest and greatest upgrade to the customer portal that subscribers use to manage their subscriptions. Cust…

Tyler Yannes
Updated 4 months ago by Tyler Yannes

Manually Create Subscriptions

Outline: Overview. Setup Instructions. Overview. TL;DR. Skio allows merchants to create subscriptions within the app for any current subscriber. A subscriber must be in Skio for a subscription to be…

Tyler Yannes
Updated 2 months ago by Tyler Yannes

Understanding cancellation flow discounts

Understanding Cancelation Flow Discounts. So you’ve set up your cancel flow to help deflect churn, but how to know when a customer has been saved? And what does a saved customer look like? In this ar…

Timothy Fraser
Updated 3 months ago by Timothy Fraser

Surprise and Delight

Outline: Overview. Video walkthroughs. FAQs. Overview. TL;DR. Our surprise and delight tool allows you to offer 1-time discounts and/or free products at specific order counts for specific subscribers…

Tyler Yannes
Updated 18 hours ago by Tyler Yannes

Email Magic Links

Outline: Overview. Walkthrough. Overview. TL;DR. A magic link, when clicked, will send the user directly to their customer portal without needing to login. These magic links are added to the email Sk…

Tyler Yannes
Updated 6 months ago by Tyler Yannes

Conditional Cancel Flow

Outline: Overview. Setup Instructions. Cancel Flow Analytics. Video Walkthroughs. Overview. TL;DR. Skio's cancel flow now has the ability to set conditions so you can offer different actions based on…

Tyler Yannes
Updated 1 month ago by Tyler Yannes

Using anchor and cutoff dates with subscription plans

Outline: Overview. Setup instructions. FAQs. Overview. TL;DR. Skio allows subscriptions to be configured with anchor dates so that the order processes on a set day of the month or a specific day of t…

Tyler Yannes
Updated 1 month ago by Tyler Yannes

Beta Features

Beta Features. We are always looking for new features to enable merchants and their customers a richer subscription experience. In order to deliver these features to you quickly sometimes we will mar…

Timothy Fraser
Updated 3 months ago by Timothy Fraser

SMS Quiet Hours

Overview. TL;DR. Easily create a window of time to send texts so subscribers only receive notifications at certain times in the day. Set a timezone for your store with a start time and end time for w…

Tyler Yannes
Updated 5 months ago by Tyler Yannes

Merge and Split Subscriptions

Outline: Overview. Setup Instructions. Overview. TL;DR. Multiple subscriptions for a single customer can be merged. This simplifies billing and shipping for a customer who has multiple subscriptions…

Timothy Fraser
Updated 1 month ago by Timothy Fraser

Contact