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Skio Features

SkioSMS

Outline: Overview (TL;DR). What is it? Why should I use it? How do I set it up? Video walkthroughs. Overview (TL;DR). SkioSMS is our free, two-way subscription management tool that allows your subscr…

Updated 1 month ago

Quick Actions

Outline: Overview (TL;DR). What is it? Why should I use it? How do I set it up? Video walkthrough. Text walkthrough. Overview (TL;DR). Quick Actions is a feature available in the Skio Dashboard that…

Updated 2 months ago

Multipass

Overview (TL;DR). Multipass allows you to sync your Shopify customer accounts and Skio customer accounts so that your customers only need to log in once to be logged into both! This provides a great…

Updated 1 week ago

Group discount

Overview (TL;DR). The group discount allows your customers to pool together to receive a discount for purchasing together. The more people in the group the higher the discount (up to a maximum of 4 p…

Updated 7 months ago

SKU swap

What is SKU Swap? With SKU swap, you can offer a free trial, or starter kit to your customers, then automatically swap their subscription to a different price or product! You can set up a SKU swap to…

Updated 3 weeks ago

Subscription shipping

Overview (TL;DR). You can set up a subscription shipping profile to allow your subscriptions to receive free shipping or use your existing profile! What is Subscription shipping? Similar to one-time…

Updated 2 months ago by Elli Wehner

Cancel Flow

Outline. FAQs. Video walkthrough. Step-by-step guide. FAQs. What is the cancellation flow in Skio?. Skio allows you to customize cancellation reasons, offer incentives to prevent cancellations, and t…

Updated 1 month ago

Customer Portal Walkthrough

Outline: Overview. Video walkthrough.. Overview. The customer portal is the main way a subscriber will manage their subscription. Once a subscriber has logged in once, Skio will keep them logged in o…

Updated 7 months ago

Custom pricing for 1-time upsells

Outline: FAQs. How to edit. Video walkthrough. FAQs. All products in Skio can be setup as 1-time eligible and these will display in the customer portal for subscribers to add to their next order. Ski…

Updated 7 months ago by Tyler Yannes

Rules

Overview (TL;DR). Rules allow you to provide automatic discounts to your customers based on the conditions you set up, including volume discounts. This can be a great way to encourage your customers…

Updated 5 months ago by Elli Wehner

Prepaid subscriptions

Overview (TL;DR). Prepaid subscriptions give subscribers the option to pay for all of their shipment upfront. Example: If a subscriber buys a 3-month subscription, they’ll pay for the full 3 months o…

Updated 2 weeks ago

Configuring Skio notifications (text/email)

Outline. Overview. Setup Walkthrough. FAQs. Overview. TL;DR. Skio offers free email and SMS notifications for different subscription-related events. SkioSMS is a separate, 2-way subscription manageme…

Updated 1 month ago

Adding Products

Onboarding: Adding Products. Overview (TL;DR). What is it? Why should I use it? How do I set it up Video walkthrough. Text walkthrough.... Adding products into Skio creates the subscription rules so…

Updated 1 month ago

Volume discount

Overview (TL;DR). Volume discounts allow you to automatically discount your customers subscriptions when they hit the criteria of your choosing! This can be a great way to reward your most loyal cust…

Updated 2 months ago by Elli Wehner

1-time upsells

Overview (TL;DR). 1-time upsells is a feature you can enable in Skio that allows for subscribers to add one-time products to their next order. Upsells can be enabled and disabled on the variant level…

Updated 7 months ago

Group Referrals

Outline. Video walkthrough. FAQs. Step-by-step guide. Video Tutorial.. FAQs. What is a group referral? Group referrals is a built-in Skio feature that incentivizes subscribers to refer friends and fa…

Updated 7 months ago

Onboarding for CX Teams

Outline: Onboarding Videos. Other Resources.. Onboarding Videos. The following videos will walk you through the Skio admin, editing subscriptions, refunding orders, and other aspects related to CX te…

Updated 7 months ago

Sending Notifications Through Klaviyo

Outline. Video walkthrough. FAQs. Step-by-step guide.. FAQs. What is the Klaviyo integration? The integration with Klaviyo allows you to send email and sms notifications through Klaviyo instead of wi…

Updated 7 months ago

Webhooks

Getting Started. Webhooks can be enabled and modified through the API key section of the Skio dashboard. To setup a webhook, enter a URL that you would like SKio to send webhooks to and hit save. { "…

Updated 5 months ago

Dunning

Outline: Overview (TL;DR). What is it? Why should I use it? How do I set it up? Video walkthrough. Text walkthrough.. Overview (TL;DR). Dunning is the process of retrying a credit card after a failed…

Updated 7 months ago

Upgrading to New Skio Customer Portal

Outline: Overview. Video walkthroughs. FAQs. Overview. TL;DR. Our Customer Portal v2 is our latest and greatest upgrade to the customer portal that subscribers use to manage their subscriptions. Cust…

Updated 1 month ago by Tyler Yannes

Email Magic Links

Outline: Overview. Walkthrough. Overview. TL;DR. A magic link, when clicked, will send the user directly to their customer portal without needing to login. These magic links are added to the email Sk…

Updated 1 month ago by Tyler Yannes

Cancel Flow v2

Outline: Overview. Setup Instructions. Video Walkthroughs. Overview. What is the cancellation flow in Skio? Skio allows you to customize cancellation reasons, offer incentives to prevent cancellation…

Updated 2 weeks ago by Tyler Yannes

SMS Quiet Hours

Overview. TL;DR. Easily create a window of time to send texts so subscribers only receive notifications at certain times in the day. Set a timezone for your store with a start time and end time for w…

Updated 1 month ago by Tyler Yannes

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