Before enabling Reward Milestones, you should have at least one active Surprise and Delight rule.
What is the Reward Milestones feature?
Reward Milestones is a visual progress tracker that displays a customer's journey toward earning rewards through your Surprise and Delight rules. This feature shows customers exactly which order numbers will unlock specific discounts and gifts, creating anticipation and encouraging subscription retention.
When enabled, Reward Milestones appears at the top of each customer's subscription page in the Customer Portal, showing a timeline of upcoming rewards. Customers can see what they'll earn on future orders, helping them understand the value of maintaining their subscription over time.
How Reward Milestones work
Reward Milestones work exclusively with Surprise and Delight rules based on order numbers. Each milestone displays what reward a customer will receive when they reach that specific order count-whether it's a discount, a free gift, or both.
Milestones only appear for orders the customer hasn't reached yet, plus any reward they're currently earning on their next order. Once a customer completes an order and receives a reward, that milestone disappears from their timeline.
How to enable Reward Milestones
Enable the Reward Milestones setting in Features > Rules > Rules settings.
In the lefthand menu of your Skio Dashboard, go to Features > Rules
Click Settings in the top right corner
Find the Reward Milestones toggle
Click the toggle to enable
Click Save settings
Once enabled, eligible customers will immediately see Reward Milestones displayed at the top of their subscription page in the Customer Portal.
How Reward Milestones display
Where customers see milestones
Reward Milestones appear at the top of the customer's subscription page in the Customer Portal, above the product details. Customers only see milestones for order numbers they haven't reached yet, plus any reward they're currently earning on their next order.
Once they unlock the reward, the “Surprise gift unlocked in the next order” message disappears and the unlocked reward milestone is highlighted in the Reward Milestones widget.
What customers see for each milestone
For discount rewards, the milestone displays the discount amount (e.g., "2% off" or "$20 off").
For gift rewards, the milestone shows the product image of the gift. If no product image exists, a generic gift box icon displays instead.
When customers earn multiple rewards on one order
If a customer earns multiple rewards on the same order, Reward Milestones displays the most valuable or popular item:
Multiple discounts: The highest-value discount displays (e.g., $50 off shows instead of 2% off)
Multiple gifts: The most popular gift displays based on your store's product popularity data
If all gifts have equal popularity: The first gift item in the rule displays
How milestones update dynamically
When you modify rules
Reward Milestones update automatically when you add, remove, or modify Surprise and Delight rules. After saving rule changes, click Sync rules in your Rules settings to immediately reflect updates in customer portals.
When you add or remove conditions
If a Surprise and Delight rule includes conditions (such as minimum total quantity or specific product requirements), the milestone only displays for customers who meet those conditions. When you add conditions to an existing rule, customers who don't meet the criteria will no longer see that milestone.
How milestones display with fewer rewards
If you have only one or two active Surprise and Delight rules, the milestone timeline stretches horizontally to fill the available space. The visual layout adjusts automatically based on the number of configured milestones.
Common behaviors
Customer swaps a gift reward
If a customer swaps a gift product in their order, the Reward Milestone image continues showing the original gift image. This is expected behavior and helps maintain consistency in what customers anticipate earning.
Customer cancels an order with an active reward
When a customer cancels an order that included a pending reward, that reward no longer displays in their milestones. The milestone timeline updates to reflect only upcoming orders.
Customer skips an order with a pending reward
If a customer skips an order that would have earned a reward, the reward remains attached to that order number. When the customer processes that order in the future, they'll still receive the reward.
Merchant deletes an active reward rule
If you delete a Surprise and Delight rule that customers were progressing toward, that milestone immediately disappears from all customers.
FAQ
Which customers see Reward Milestones?
Customers see Reward Milestones if they have an active subscription and their current order count is less than your highest configured Surprise and Delight rule.
For example, if your highest rule triggers on order #15 and a customer has completed 3 orders, they'll see milestones for orders #4 through #15.
What happens if I change a reward after customers see it?
If you modify a Surprise and Delight rule that customers are progressing toward, the milestone updates to reflect the new reward. Click Sync rules on your Rules page after making changes to immediately update customer portals.
Can I show Reward Milestones for specific customer segments only?
Yes. Use conditions in your Surprise and Delight rules to control which customers see specific milestones. Only customers who meet the rule's conditions will see that milestone in their portal.
Why don't some customers see any milestones?
Customers may not see milestones if:
They don't have any active subscriptions
Their current order count exceeds your highest configured Surprise and Delight rule
They don't meet the conditions set in your active rules
You haven't configured any Surprise and Delight rules
Can customers see historically redeemed rewards?
Yes, customers can view their milestone progress and unlocked rewards directly in their customer portal in the Reward Milestones widget, which shows both upcoming milestones and those they've already achieved.