Outline
Overview
The Skio Pause Feature empowers you to customize the subscription experience for your customers. You now have the flexibility to pause a subscription either indefinitely or for a temporary period, offering a more tailored approach to subscription management.
Key Features
- Indefinite Pause: The Subscription is placed on hold until you or the subscriber manually unpauses it.
- Temporary Pause: Pause subscriptions for a predefined interval with customizable options.
- Relative or Absolute Intervals: Pauses can be set relative to the subscriptions billing cycle or for a specifics durations (e.g., 1 week, 2 weeks, 3 weeks, etc.)
How to Set Up Pause Options
1. Enable pause subscription functionality.
- In Customer Portal > Portal Settings, toggle on the pause subscription feature.
- Enable in Dashboard: Allows you to pause subscriptions from the merchant dashboard.
- Enable in Customer Portal: Gives subscribers the option to pause their subscription directly from their portal.
2. Length of Pause:
- Select either Indefinite or Temporary.
- For Temporary pauses, configure the internals based on relative or absolute durations:
- Relative: Based on the subscription's billing cycle.
- Absolute: Define a specific time interval.
3. Maximum of Three Pause Options:
- You can configure up to three different temporary pause intervals for customers to choose from.
How to use the Pause Feature
Skio Admin
- Once the feature is enabled, a "Pause Subscription" button will appear on the subscription page for each subscription.
- Click the button to pause the subscription. If paused temporarily, it will show when the subscription will resume. For indefinite pauses, the subscription will remain paused until manually unpaused.
Customer Portal
- When enabled, subscribers can pause their subscription directly from their portal.
- Temporary Pause: The customer will see the unpause date displayed in their portal.
- Indefinite Pause: The subscription will remain paused until the customer decides to unpause.
- After unpausing, customers can choose to either order now or select a future order date.
FAQs
Will orders still process for paused subscriptions?
No, once a subscription is paused, no orders will process until the subscription is unpaused.
How is pause data reflected in analytics?
- Temporary Pauses: Temporary pauses are not reflected as paused in analytics.
- Indefinite Pauses: Indefinite pauses are reported as paused in analytics.
How can we remind subscribers to unpause?
Skio provides "Pause" and "Unpause" notifications that can be integrated with Klaviyo and other tools.
How can we track paused subscriptions?
Skio is actively working on improving analytics and export features to track paused subscriptions. For immediate questions, reach out to help@skio.com.
Articles in this section
- Subscription Management
- Pausing Subscriptions
- Remove a customer account in the Skio App
- Payment Errors
- How to update Billing Address for subscription
- Subscription under review status
- Local Delivery & Local Pickup
- Limiting one-time upsell quantities to 1
- Merge and Split Subscriptions
- Manually Create Subscriptions