Reading and Understanding Skio Billing

The purpose of this help article is to explain how Skio billing works, where you can check your rates, who to contact if you have questions, and what may happen if payments fall behind.

Outline:

• Understanding billing in the admin
• Reading your invoice
• Who to contact with questions or issues
• Delinquent payments

Understanding billing in the admin

You can access your billing and invoicing information in the Skio admin by opening the Account tab and going to Invoicing. The direct link for this is: https://dashboard.skio.com/billing

There you will find a rolling monthly breakdown of your Skio usage, this is calculated by adding the Subscription Revenue Fee and Transaction fees together for the selected period of time. Since this is a rolling calculation, if you want to compare the numbers to your latest invoice please use the custom date selector at the top of the page to make sure the date ranges match up. On this page, you can also see the current Subscription Revenue Fee and Transaction fees being charged by Skio.

Reading your invoice

When you receive your monthly invoice from Skio it will look a bit different than what you see in the Invoicing/Billing. This is because the next month's Platform fee will be included on the invoice and the Total Fees will be converted into "Usage Units" and then applied to your bill for the previous month.

Usage units are kind of odd at first, essentially each unit is equivalent to 1¢. All of your stores will have the same Stripe ID, which pulls the usage of that store into your Stripe invoice, this is why it's helpful to convert everything into USD pennies before bringing it into Stripe.

Some merchants will pay Skio without using Stripe, if that applies to you and you have questions about invoicing or your bills please reach out to billing@skio.com.

Also on your Stripe invoice, you will see any coupons or credits that may be present on your account. Here's a quick look at an invoice.

Who to contact with Questions or Inquiries

If you have questions or concerns about your bill, please reach out to your Merchant Success Manager directly or billing@skio.com with questions. That's an inbox managed by the Success Team where we can best triage your questions.

Delinquent Payments

Skio retries payments every few days automatically, and we also manually retry invoices once a week. If unsuccessful, we'll reach out to the billing email listed with a reset payment link so the card on file can be updated. If the invoice is not paid, a banner will be applied to your Skio Admin warning you that you may be locked out from the admin. If you are locked out of the admin, recurring orders and Get Now purchases will also be shut off. If that happens or if you see the warning, please check your emails for the payment update link and reach out to billing@skio.com to get this resolved.