Getting Started with Translations in Skio Getting Started with Translations in Skio

Getting Started with Translations in Skio

Overview

Overview

The Translations feature in Skio allows you to tailor customer-facing text to multiple languages, providing a personalized experience for your diverse customer base. Here’s how you can make the most of this feature.

Upgrading to Translations

Some merchants may require an upgrade process to use translations. If so, you'll see a banner at the top of the Copies page. Here's how you can upgrade to translations. 

  1. Log in to your Skio admin panel.
  2. Navigate to "Copy / Translations" under the "Customer Portal" section in the left-hand menu.
  3. You'll see a banner at the top of the page saying "Upgrade to translations." Click the upgrade button on the right
  4. This will present a modal asking what you'd like your default language to be. After selecting your default language and hitting the confirm button, all your current copies will be moved into your store's default language of choice.

Accessing the Translations Page

  1. Log in to your Skio admin panel.
  2. Navigate to "Copy / Translations" under the "Customer Portal" section in the left-hand menu.

Setting Up Your Default Language

Your store’s default language is automatically set based on its locale. However, you can easily change this:

  1. Select your desired language from the "Language Selection" dropdown.
  2. Click "Set as default" to make it the primary language for your store.

This default language will be used unless specific locale settings are detected in the browser, URL, or Shopify theme.

Languages with Automatic Translations

Skio supports automatic translations for the following languages, making setup simple and efficient:

  • English (en)
  • Czech (cs)
  • Danish (da)
  • German (de)
  • Greek (el)
  • Spanish (es)
  • Mexican Spanish (es-MX)
  • Finnish (fi)
  • French (fr)
  • Canadian French (fr-CA)
  • Hindi (hi)
  • Croatian (hr)
  • Hungarian (hu)
  • Indonesian (id)
  • Italian (it)
  • Japanese (ja)
  • Korean (ko)
  • Lithuanian (lt)
  • Malay (ms)
  • Dutch (nl)
  • Norwegian (no)
  • Polish (pl)
  • Portuguese (pt)
  • European Portuguese (pt-PT)
  • Romanian (ro)
  • Russian (ru)
  • Slovak (sk)
  • Swedish (sv)
  • Thai (th)
  • Turkish (tr)
  • Vietnamese (vi)
  • Chinese (zh)
  • Chinese (Taiwan) (zh-TW)

Adding and Managing Languages

Adding a New Language

  1. Click "Add language."
  2. Choose the language you wish to add from the list.
  3. Translate the text from your default language to the new language.

Creating Custom Languages

If your desired language isn't listed, you can create a custom language:

  1. Click "Add language."
  2. Enter the locale code (e.g., "bn" for Bengali) in the "Create custom language" box.
  3. Click "Add."

For custom languages, you’ll need to manually input all translations, as Skio doesn’t support automatic translations for these.

Editing Translations

Ensure accuracy and relevance by reviewing and editing your translations:

  1. Locate the text you want to edit in the language-specific section.
  2. Click on the text box and make your changes.
  3. Save your changes by clicking the green "Save" button at the top right corner.

Feature-Specific Translations

For features such as the cancel flow or selling plans, you must manually provide translations in all enabled languages. This ensures consistency and clarity for your customers.

Customer Language Display

Your customers will see the correct language automatically based on the following:

  1. URL Parameters: Customers visiting a URL with a language-specific path (e.g., /fr/a/account/login) will see the portal in that language.
  2. Locale Selection in Shopify: If customers change their locale via a dropdown in the Shopify theme, the portal updates accordingly.
  3. Browser Locale Settings: The portal adapts to the customer's browser settings if no specific locale is set.

Practical Examples

Setting the Default Language

  1. Go to the Translations page.
  2. Select "French (fr)" from the dropdown menu.
  3. Click "Set as default" to make French the default language.

Adding a Language

  1. Click "Add language."
  2. Enter the locale code, such as "bn" for Bengali.
  3. Add translations for each section in the Skio customer portal.

Editing an Automatic Translation

  1. Select the language you want to edit, such as "Spanish (es)."
  2. Find the "Login code" text box in the Spanish section.
  3. Change the text from "Obtener un código (SMS y correo electrónico)" to your preferred wording.
  4. Click "Save" to apply the changes.

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