Pausing Subscriptions

Outline:

• Overview
• Setup Instructions
• How to Use
• FAQs

Overview

• Our pause feature empowers you to customize the subscription experience even further
• Pausing a subscription puts an indefinite hold on the subscription until you or the subscriber unpauses the subscription

How to Setup

Toggle on the setting in Account > Settings > General. Skio allows you to specify who can pause the subscription: You in Skio Admin, the subscriber in the Customer Portal, or both:

How to Use

Skio Admin

On the subscription page for a subscription, a "pause subscription" button will appear once the setting has been toggled on for "enable in dashboard" in the Settings page. Simply click the pause subscription button to pause the subscription. Once it's paused, the subscription will need to be unpaused before another order will process. Here's the flow to pause and unpause in the merchant dashboard:

Customer Portal

In the Customer Portal, a subscriber can pause their subscription if the setting has been enabled in Skio Settings. After the subscriber pauses their subscription, their next charge date will disappear. Once they unpause their subscription, they can choose to click "order now" to process their order or they can select a date in the future. Here's the user flow to pause in the Customer Portal:

FAQs

Will orders still process for paused subscriptions?

• No! A paused subscription will not process any orders until the subscription is unpaused

How can we track paused subscriptions?

• Skio is working on providing these in our analytics and exports; if you have any questions please feel free to reach out to help@skio.com in the meantime

How can we remind subscribers to unpause?

• We have built out a "pause" and "unpause" notification available in Klaviyo as well as our other integrations