Auto-Merge

Outline:

• Overview
• Setup Instructions
• FAQs

Overview

• Subscription orders billing within 24hrs (configurable up to 7 days) for the same customer can be merged into a single order
• This simplifies and saves costs on shipping and lowers the environmental impact where possible.

When turned on, Skio will automatically merge multiple subscription orders for a customer that fall within a set time of each other into a single order when it sends the information to Shopify based on the following limitations.

• Both subscriptions are subscribe and save.
  • Note: this feature won’t merge prepaid subscriptions.
• Both subscriptions are being shipped to the exact same address.
• Both subscriptions do not include a dynamic custom box.
• Both subscriptions need to be active.
• Both subscriptions must have the same payment method.
• Delivery price has not been overridden.
• There is not a shipping discount on either subscription.

For example, if two orders are to be merged, one set to process on January 1st, and one on January 2nd. The two subscriptions will merge and bill on January 1st. 

When orders are merged a Klaviyo trigger 'subscriptionAutoMerged' will be sent and the merge is noted in the audit log for the customer.

Setup

1. Enable auto-merge in the dashboard settings (Skio > Settings > Billing & Orders).

2. Optional step - Pick the number of days ahead to merge (default is 1 day). This can only be between 1 and 7 days.

FAQs

How do I know if subscriptions have been merged?

You can see a full list of subscriptions that were auto-merged by exporting the audit log and selecting "Subscription billing auto-merged". The system will also trigger a Klaviyo flow "Subscription billing auto merged".

In Shopify, this is how a merged order will appear:

Shown in image: "autoMergeBillingSubID #"