Skio email notifications

Overview

• Skio offers free email and 1-way SMS notifications for different subscription-related events
• SkioSMS is a separate, 2-way subscription management tool (learn more here)
• Most merchants will use the Skio<>Klaviyo integration for emails and send SMS notifications via Skio (it's free!)

Setup instructions

How to setup Skio emails

Step-by-step instructions:

• Emails and texts sent from Skio can be found on the Notifications page in the Skio app
• In this section of your Skio admin, you will find each email and text notification that is sent from Skio
• On the left-hand side are the email notifications and on the right-hand side are all text notifications
• Emails will be sent from your Skio email address (this can be changed at any time!)
• Texts will be sent from your store’s phone number (this is predefined and the same used for SkioSMS) 

Emails

• In each email notification, you will find:
  • Dynamic variables that will auto-populate specific information tied to the customer
  • Quick action variables which can be created at any time in the Quick action ta
  • A customizable subject line
  • A toggle to enable the notification
  • A preview section to see how your message will be received by the subscriber
  • Sending history to search if a customer has received that notification in the past
• The body of the message:
  • Is HTML-based and merchants can upload an HTML template with custom styling
  • We recommend styling the message and maintaining consistent brand language
  • If you want to have this email send through Klaviyo, disable the notification entirely to avoid duplicates

Top recommendations

FAQs

Are all my messages sent from Skio?

• Skio can send email and text notifications on behalf of your store or you can pass through your notifications through Klaviyo

Can I disable certain messages?

• Yes, all email and text notifications can be enabled or disabled

Can I route my emails and texts through Klaviyo?

• Yes, we integrate directly with Klaviyo and this guide will walk you through how to set this up
• Learn how to send notifications through Klaviyo here: Klaviyo Integration

Which notifications are sent by default?

• By default, Skio disables all notifications so merchants can choose which ones they want to enable