Configuring Skio notifications (text/email) – Skio

Overview

Skio offers free email and SMS notifications for different subscription-related events
SkioSMS is a separate, 2-way subscription management tool (learn more here)
Most merchants will use the Skio<>Klaviyo integration for emails and send SMS notifications via Skio (it's free!)

Emails and texts sent from Skio can be found on the Notifications page in the Skio app
In this section of your Skio admin, you will find each email and text notification that is sent from Skio
On the left hand side are the email notifications and on the right hand side are the all text notifications
Emails will send from your Skio email address (this can be changed at any time!)
Texts will be sent from your store’s phone number (this is predefined and the same used for SkioSMS)

In each email notification, you will find:
- Dynamic variables that will auto-populate specific information tied to the customer
- Quick action variables which can be created at any time in the Quick action ta
- A customizable subject line
- A toggle to enable the notification
- A preview section to see how your message will be received by the subscriber
- Sending history to search if a customer has received that notification in the past
The body of the message:
- Is HTML-based and merchants can upload an HTML template with custom styling
- We recommend styling the message and maintaining consistent brand language
- If you want to have this email send through Klaviyo, disable the notification entirely to avoid duplicates

Notification name	Description	Email recommendation	SMS recommendation
Cancel subscription	Triggers when a subscriber cancels their subscription	Enable or Klaviyo	Enable
Billing reminder	Triggers before the next subscription order processes (3 days by default)	Enable or Klaviyo	Enable
Billing attempt failed	Triggers when a credit card is outdated	Enable or Klaviyo	Enable
Order confirmation	Triggers when a subscription order has been processed	Send via Shopify or Klaviyo	Enable

Are all my messages sent from Skio?

Skio can send email and text notifications on behalf of your store or you can pass through your notifications through Klaviyo

Can I disable certain messages?

Can I route my emails and texts through Klaviyo?

Yes, we integrate directly with Klaviyo and this guide will walk you through how to set this up
Learn how to send notifications through Klaviyo here: Klaviyo Integration

Which notifications are sent by default?

By default, Skio disables all notifications so merchants can choose which ones they want to enable