Configuring Skio notifications (text/email) Configuring Skio notifications (text/email)

Configuring Skio notifications (text/email)

Tyler Yannes Tyler Yannes

Overview

  • Skio offers free email and SMS notifications for different subscription-related events
  • SkioSMS is a separate, 2-way subscription management tool (learn more here)
  • Most merchants will use the Skio<>Klaviyo integration for emails and send SMS notifications via Skio (it's free!)

Setup instructions

How to setup Skio emails

How to setup Skio SMS notifications

 

Step-by-step instructions:

  • Emails and texts sent from Skio can be found on the Notifications page in the Skio app
  • In this section of your Skio admin, you will find each email and text notification that is sent from Skio
  • On the left hand side are the email notifications and on the right hand side are the all text notifications
  • Emails will send from your Skio email address (this can be changed at any time!)
  • Texts will be sent from your store’s phone number (this is predefined and the same used for SkioSMS) 

Emails

  • In each email notification, you will find:
    • Dynamic variables that will auto-populate specific information tied to the customer
    • Quick action variables which can be created at any time in the Quick action ta
    • A customizable subject line
    • A toggle to enable the notification
    • A preview section to see how your message will be received by the subscriber
    • Sending history to search if a customer has received that notification in the past
  • The body of the message:
    • Is HTML-based and merchants can upload an HTML template with custom styling
    • We recommend styling the message and maintaining consistent brand language
    • If you want to have this email send through Klaviyo, disable the notification entirely to avoid duplicates

Texts/SMS

  • In each text notification, you will find:
    • Dynamic variables that will auto-populate specific information tied to the customer
      • Note: Quick action variables are currently not available for text messages
    • A toggle to enable the notification
    • A preview section to see how your message will be received by the subscriber
    • Sending history to search if a customer has received that notification in the past

Top recommendations

Notification name

Description

Email recommendation

SMS recommendation

Cancel subscription

Triggers when a subscriber cancels their subscription

Enable or Klaviyo

Enable

Billing reminder

Triggers before the next subscription order processes (3 days by default)

Enable or Klaviyo

Enable

Billing attempt failed

Triggers when a credit card is outdated

Enable or Klaviyo

Enable

Order confirmation

Triggers when a subscription order has been processed

Send via Shopify or Klaviyo

Enable

 

FAQs

Are all my messages sent from Skio?

  • Skio can send email and text notifications on behalf of your store or you can pass through your notifications through Klaviyo

Can I disable certain messages?

  • Yes, all email and text notifications can be enabled or disabled

Can I route my emails and texts through Klaviyo?

  • Yes, we integrate directly with Klaviyo and this guide will walk you through how to set this up
  • Learn how to send notifications through Klaviyo here: Klaviyo Integration

Which notifications are sent by default?

  • By default, Skio disables all notifications so merchants can choose which ones they want to enable

 

 

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