1-time upsells

Outline

• Overview
• Uses for 1-time Upsells
• Setup

• Customer Portal

• FAQ

Overview 

• 1-time upsells is a feature you can enable in Skio that allows for subscribers to add one-time products to their next order
• Upsells can be enabled and disabled on the product level
• Enabling upsells will add a 1-time upsell section to your customer portal and gives you the ability to utilize our Quick Action upsell feature
• If you'd like to offer special pricing, you can offer an additional discount separate from the Shopify product price.

Our 1-time upsell feature is a simple yet powerful tool that can increase your Average Order Value (AOV), increase Lifetime Value (LTV), and overall revenue. When enabled, subscribers will be able to add a 1-time add-on to their subscription order. This is a great opportunity for subscribers to try new products without needing to go through checkout again, thus saving your store on separate shipping and fulfillment costs.

Why should I use it?

1-time upsells are an excellent way to increase Average Order Value (AOV) through 1-time add-ons. Since AOV x Order Count = LTV, increasing AOV will lead to increased subscriber LTV. Typically, increasing AOV is the easier lever to pull when increasing LTV compared to increasing Order Count. Of course increasing both is the goal.

How do I set it up?

1-time upsells must be turned on within the Skio Dashboard. To enable the feature, go to Skio > Products and toggle Product eligible for 1-time upsell for each product you want to enable. You can also choose whether 1-time upsells are available for all variants of that product, whether your customers can add them (or just your team), and other custom options.

Once you enable the feature with your selections, make sure you click Save Changes.

Customer Portal

Once you make a variant eligible for upsells, they will display in the customer portal under You might also like:

If you enable multiple variants of the same product, a subscriber can easily choose the variant they want to add.

Additionally, when customers click Edit Products, they will have the option to add an eligible one-time upsell to their next order: 

A similar 1-time upsell module will also populate in the Subscription page > Manage Products within your Skio Dashboard so your team can add upsells:

FAQs

Do I have to enable 1-time upsells?

Upsells are disabled by default and you can enable them at any time for any variant of your choice.

How do I remove a 1-time upsell for a subscriber?

Once a subscriber adds the product to their next order, a 1-time tag will be added to the product in their customer portal. If you need to remove the add-on for a subscriber, all you have to do is search for their subscription in Subscription Management > Manage Products  and reduce quantity and then click Save:

How do I use the 1-time upsell Quick Action tool in Klaviyo?

Please see our Quick Actions guide here.