Adding hidden one-time add-ons for customers Adding hidden one-time add-ons for customers

Adding hidden one-time add-ons for customers

Jordan Wheelock Jordan Wheelock

Outline: 

Overview

  • This feature allows you to hide certain one-time add-ons from the customer portal but still add them from the Skio admin
  • Your CX team can now add one-time product orders to a subscribers next box even if the product isn't available to a subscriber in their customer portal

What is it?

This feature empowers your CX team to add one-time products to a subscribers next order through the Skio admin. With this feature, merchants can add products that are not available on subscription as well as products that are not available in the customer portal. 

Many merchants want the ability to edit a subscribers next order to include a one-time product that is a special edition or give them a free product on their next order. This feature empowers your CX team to add "hidden" products onto the subscribers next order.

Why should I use it?

Prior to this feature, a merchant could only add one-time products that were available in the customer portal. With this new feature, you can add whatever one-time product you want to a subscribers next order without allowing them to add it themselves. This feature is perfect for surprise and delighting customers as well as giving the merchant more control over a subscription.

How do I set it up?

Go to your Skio dashboard > Tools > Products. 

Add the product and create a subscription plan for it, even if you don't want it be a subscription. You can set 0% discount if you'd like. 

The interval must be the same as the subscription you are trying to add it to. For example, if you are trying to add it to an every 30-day subscription, the one-time upsell must have an every 30-day plan. 

Check three checkboxes: one-time upsell eligible & hide from edit products page and one-time upsells for customers.

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Make sure you setup a "subscribe and save" plan. Even though the product won't be available on subscription, a plan is required.

Save this subscription plan. 

If you want to prevent this product from being available on the storefront, simply keep the product active but remove it from all sales channels: 

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To add the hidden one-time upsell products to a subscription order, go to Subscriptions > Manage and find the subscription you'd like to add it to. Hit Manage products. When you scroll to the bottom of that page you will see the options for one-time upsells. 

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Once you hit Add one time the product will appear above that section in the current products in that order. From here you can adjust the quantity and price of the item. Note the price will automatically add as the current product price if no override is given. 

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Hit Save at the top of the page. 

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