---
title: "Zendesk"
slug: "zendesk"
updated: 2026-02-03T19:54:26Z
published: 2026-02-06T20:27:26Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

### Zendesk App

1. To add the Skio Zendesk app, first download the private app from [https://dashboard.skio.com/zendesk.zip](https://dashboard.skio.com/zendesk.zip)
2. Go to the Admin center in Zendesk

![admin-skio-zendesk.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/17202371350427.png)
3. Go to Zendesk Support Apps, click Private Apps, click Upload private app and upload *zendesk.zip* you just downloaded. For the app name type in "Skio". When you see the private app warning, click "Upload".

![zendesk-admin-center.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/17202394367387.png)
4. Next, copy your token from the Zendesk integrations page ([http://dashboard.skio.com/integrations/zendesk](http://dashboard.skio.com/integrations/zendesk)). Copy this token.

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-02-03 at 14.49.48.png)
5. Insert this token into the token field in Zendesk and click install

![image.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/17202394370587.png)
6. You should now see the Skio app in tickets! If the email matches a subscriber, the Skio Zendesk app will populate with revelant information:

![image (1).png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/17202394372379.png)