---
title: "Why is subscriber cancellation data different in the cohort section vs. the overview section?"
slug: "why-is-subscriber-cancellation-data-different-in-the-cohort-section-vs-the-overview-section-1"
updated: 2026-04-02T14:45:29Z
published: 2026-04-02T14:45:29Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is subscriber cancellation data different in the cohort section vs. the overview section?

Cancellation data differs between the [**Cohort**](/help/docs/cohort-dashboard) and [**Overview**](/help/docs/overview-dashboard) dashboards because each one measures different things using different timeframes and definitions. The Overview dashboard shows**cancellation events** during a selected time window. The Cohort dashboard shows the **current churned status**of a group over time.

This means you'll often see different numbers between the two, especially when reactivations or multiple subscriptions are involved.

> [!NOTE]
> Learn more about the differences between Analytics v2 and v3: [Why do I have less (or more) subscriptions and subscribers in the new Analytics?](/help/docs/why-do-i-have-less-or-more-subscriptions-and-subscribers-in-the-new-analytics)

## Key differences between cohort and overview cancellation data

### Timeframe: event date vs. current status

**Overview > Growth > Loss > Cancelled** counts the total count of times subscriptions were canceled within the date range.

![Graph comparing subscription growth and cancellations over specified date ranges.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-02 at 10.35.53.png)

**Cohort Dashboard > Cancellations**shows the total subscriptions cancelled as of today out of the subscriptions created in the date range. You can further filter which data is included by segment, and measure subscriptions OR subscribers in this dashboard.

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-02 at 10.40.53.png)

### What’s being counted: subscriptions vs. subscribers

- **Overview** counts each canceled **subscription** even if the same person cancels more than one.
- **Cohort** can be filtered to show the **Subscriber view**, which only shows a subscriber as churned if *all* their subscriptions are canceled.