Swap your subscribers off the product before making any changes in Shopify. Unlike a one-time purchase, an active subscription is tied to a specific product variant. Deleting it without first moving subscribers off it can cause orders to be skipped or push subscriptions into a failed payment state on their next billing cycle.
Follow these steps in order:
Step 1: Identify affected subscriptions
In your Skio Dashboard, go to Tools > Bulk Operations to find subscriptions tied to the product or variant you're discontinuing.
Step 2: Swap subscribers to the replacement product
Run a bulk swap to move all affected subscribers to the new variant before any orders process. See How to swap products in bulk for step-by-step instructions.
Step 3: Remove the product from your selling plan
Go to Products > Selling Plans and remove the discontinued product from any subscription groups it belongs to. This isn't done automatically when a product is deleted in Shopify. If you skip this step, the product may still appear as a subscription option at checkout.
Step 4: Delete the product in Shopify
Once subscriptions have been swapped and the product is removed from your selling plans, it's safe to delete it in the Shopify Admin.
Already deleted the product?
See How to swap a deleted product variant in existing subscriptions for instructions on finding and replacing deleted variants using Bulk Operations.