---
title: "Updating and adding credit cards in the Customer Portal"
slug: "updating-and-adding-credit-cards-in-the-customer-portal"
updated: 2026-08-05T20:59:19Z
published: 2026-08-05T20:59:19Z
canonical: "help.skio.com/updating-and-adding-credit-cards-in-the-customer-portal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Updating and adding credit cards in the Customer Portal

# Before you start

- In-portal payment management must be enabled in your **Skio Dashboard** under **Storefront > Customer Portal** before subscribers can see these options.
  - For **CPv2**, enable it directly on [the Portal Settings page](/help/docs/customer-portal-v2-settings#h_01K8KKNE2323PXBNNHXMPRC7H6).
  - For **CPv3**, enable it under [Portal Settings > Experience](/help/docs/configuring-customer-portal-experience-settings#h_01K8V7FZZRTR6KMNPCCDS959GQ).

## How do customers add a credit card?

Subscribers can add a new credit card from the billing section of their Customer Portal account.

1. Log in to the Customer Portal and click **Edit** beside the billing section.
2. Select **Add new payment method**.
3. Enter the new credit card details and click **Next**.
4. Add the billing address and click **Add card**.

![Billing section of the Customer Portal with the Edit link highlighted](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-08-05 at 16.16.47@2x.png)

The billing section in the Customer Portal, with the Edit link the subscriber selects first.

## How do customers update a credit card?

Subscribers can update the details on an existing credit card from the billing section of their Customer Portal account.

1. Log in to the Customer Portal and click **Edit** beside the billing section.
2. Click **Edit** under the credit card you want to update.
3. Make the necessary changes and click **Save changes**.

![Edit option under an existing credit card in the Customer Portal](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-08-05 at 16.19.17@2x.png)

Selecting Edit under the card the subscriber wants to update.

## How do customers change their default payment method?

Subscribers can change which saved card bills by default from the billing section of their Customer Portal account.

1. Click **Edit** beside the billing section.
2. Select the payment method you'd like to set as default, then click **Set as primary payment method**.

![Set as primary payment method option in the Customer Portal](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-08-05 at 16.20.09@2x.png)

Selecting a saved card and clicking Set as primary payment method.