---
title: "Updating and adding credit cards in the Customer Portal"
slug: "updating-and-adding-credit-cards-in-the-customer-portal-1"
updated: 2026-02-04T15:53:39Z
published: 2026-02-06T20:14:29Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Updating and adding credit cards in the Customer Portal

## Before you start

- This setting must be enabled for your customers in the Skio dashboard under **Storefront > Customer Portal > In-portal payment**.
- For **CPv2**, enable directly in [the Portal Settings page](/help/docs/customer-portal-v2-settings#h_01K8KKNE2323PXBNNHXMPRC7H6).
- For **CPv3**, enable in [Portal Settings > Experience](/help/docs/configuring-customer-portal-experience-settings#h_01K8V7FZZRTR6KMNPCCDS959GQ).

## How do customers add a credit card?

The customer can then login to their customer account and click "Edit" beside the billing section.

![Screenshot 2024-01-30 at 11.10.04 AM 2024-01-30 11-10-44.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/22501174079771.png)

Then select "Add new payment method"

![Screenshot 2024-01-30 at 11.10.11 AM 2024-01-30 11-11-19.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/22501174083867.png)

From there the customer can fill in their new credit card details and hit "Next."

![Screenshot 2024-01-30 at 11.10.19 AM.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/22501152127771.png)

After that, they can add the billing address and hit "Add card"

![Screenshot 2024-01-30 at 11.20.59 AM.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/22501174091547.png)

## How do customers update a credit card?

This setting allows subscribers to update their existing credit cards in the Skio customer portal. After loging in the customer can follow these steps:

Click "Edit" beside the billing section.

![Screenshot 2024-01-30 at 11.10.04 AM 2024-01-30 11-10-44.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/22501174079771.png)

Click "Edit" under the credit card you want to update.

![Screenshot 2024-01-30 at 11.25.42 AM 2024-01-30 11-26-05.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/22501174095899.png)

Make any necessary changes, and hit "Save changes"

![Screenshot 2024-01-30 at 11.25.50 AM.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/22501152132635.png)

## How do customers change their Default Payment Method?

Customers can change the default payment method through their customer portal.

Select "Edit" beside the billing section.

![Screenshot 2024-01-30 at 11.10.04 AM 2024-01-30 11-10-44.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/22501174079771.png)

Select the payment method you'd like to be your default, and then click "Set as primary payment method."

![Screenshot 2024-01-30 at 11.28.24 AM 2024-01-30 11-28-49.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/22501174098587.png)