What is included in theme work?
If your store is new to subscriptions, our Migrations team will work with you and your developers to set up the Skio Plan Picker on your store's product pages, for all products that include a subscription purchase option. If you are migrating from an existing subscription platform, our team will also make sure to match the design of your existing subscription widget. Please note that any additional design or functional updates are out-of-scope for our typical Migration process, and would need to be discussed with the Sales team prior to getting started on your store's Skio integration.
Does theme work include ongoing support?
To focus on making the core subscription experience the best it can be, Skio doesn't offer lifetime theme work and customizations as your store changes and grows.
If issues come up immediately after migration: Contact migrations@skio.com for support with theme-related requests.
For issues that arise later: If you think an issue may have been caused by changes Skio made during migration, contact help@skio.com and the team will support you as much as possible.
I need to make changes and I don't have resources. What should I do?
We pride ourselves on ensuring that we have a strong list of partners who we trust, who understand Shopify and Skio and who can supplement your team when you need code changes. Please reach out to partners@skio.com so that we can get an idea of your requirements, and make a few introductions to help you find the best partner for your store's unique needs.