What are Skio’s email notifications?
Skio includes built-in email notifications for key subscription events. These one-way alerts keep your subscribers informed about upcoming orders, shipping updates, payment issues, and more at no additional cost.
You can customize the content, timing, and sender information for each email notification, or route them through Klaviyo for advanced segmentation and personalization.
How do I customize notifications in Skio?
Step 1: Open the Notifications page
In your Skio Dashboard, go to Tools > Notifications.
Select any notification to edit. To enable a notification, click on the toggle
at the top of each notification page.
Available notifications
Notification name | Description |
|---|---|
Order confirm / subscription management reminder | Confirm an order and/or remind subscribers how to log in to the subscription management portal |
Billing reminder | Remind subscribers X days before their next renewal (includes free prepaid renewals) |
Billing attempt failure | Nudge customers to update their |
Skip order | Sent after a subscriber skips a subscription order |
Cancel subscription | Sent after a subscription is canceled |
Set next order date / edit interval | Sent after the next subscription order date is edited |
User info edit | Sent after customer information is updated |
Surprise & Delight – Product | Sent when a surprise and delight free gift is applied to a subscription |
Surprise & Delight – Discount | Sent when a surprise and delight discount is applied to a subscription |
Prepaid gift received | Sent after the recipient receives a prepaid gift |
Step 2: Review and edit email notifications
Emails are sent from your Skio email address.
You can customize the subject line, content, and timing for each email.
To change your Skio email address, reach out to support@skio.com.
Step 3: Preview and enable
Use the preview section to see how your message will appear to subscribers
Toggle the notification on to enable it
Check sending history to see if specific customers have received the notification
If you want an email to send through Klaviyo instead, disable the notification in Skio entirely to avoid sending duplicate messages.
What's included in email notifications?
Each email notification page includes:
Dynamic variables that auto-populate subscriber-specific information like name, order details, and subscription status
Quick Action variables that can be added from the Quick Actions tab to let subscribers manage their subscriptions directly from the email
HTML-based message body where you can upload custom templates with your brand styling
Customizable subject line to match your brand voice and improve open rates
Enable/disable toggle to control which notifications are active
Preview functionality to test how messages appear before sending
Sending history to track which subscribers have received specific notifications
Maintain consistent tone and branding across all email notifications to improve customer trust and reduce confusion.
Which email notifications should I enable?
Here are the most commonly enabled email notifications:
Notification name | Description | Recommendation |
|---|---|---|
Cancel subscription | Triggers when a subscriber cancels their subscription | Enable in Skio or send via Klaviyo |
Billing reminder | Triggers before the next subscription order processes (3 days by default) | Enable in Skio or send via Klaviyo |
Billing attempt failed | Triggers when a credit card is declined or outdated | Enable in Skio or send via Klaviyo |
Order confirmation | Triggers when a subscription order has been processed | Send via Shopify or Klaviyo |