---
title: "Skio billing and invoicing guide"
slug: "skio-billing-and-invoicing-guide-1"
description: "Manage your Skio billing and invoicing easily. Access fee breakdowns, update payment info, and resolve payment issues in your Skio Dashboard."
updated: 2026-04-27T14:46:34Z
published: 2026-04-27T14:46:34Z
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Skio billing and invoicing guide

## Understanding billing and invoices in the Skio dashboard

As a merchant, you can access your billing and invoicing information in your **Skio Dashboard** by navigating to the **Account menu**(click on your store name in the bottom lefthand corner) > **Invoicing**.

On this page, you'll find a rolling monthly breakdown of your Skio usage, calculated by combining your Subscription Revenue Fee and Transaction fees for the selected time period. You can also view your current fee rates here.

To compare these numbers with your latest invoice, use the custom date selector at the top of the page to make sure the date ranges match.

![Screenshot 2024-08-23 at 9.19.40 AM.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/28534842697755.png)

An example of your Skio usage on an invoice.

## Reading your invoice

Your monthly Skio invoice will look slightly different from what you see in the **Invoicing** section of your **Skio Dashboard**. This is because:

- The next month's Platform fee is included on the invoice.
- Total fees are converted into "Usage Units" (each unit equals 1 cent) before being applied to your bill for the previous month.

![Screenshot 2024-09-13 at 1.01.09 PM.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/29198654692123.png)

An example invoice.

Your Stripe invoice will also display any coupons or credits applied to your account.

> [!NOTE]
> **Note:** Some merchants pay Skio outside of Stripe. If that applies to you and you have questions about invoicing, reach out to [billing@skio.com](mailto:billing@skio.com).

## How does Skio calculate the transaction fee?

Skio calculates the transaction fee based on the *final order total* after all adjustments. This includes subscription products, one-time purchases, shipping costs, and applicable taxes, minus any discounts applied.

If the order contains only one-time products, no transaction fee applies. If **any** subscription product is present, the fee applies to the *entire* order total.

## How do I update my billing information for my invoice?

> [!WARNING]
> These instructions are for merchants using Skio as a platform. If you are a customer of a store that uses Skio, please see our guide here: [I'm a customer of X store, can Skio help me manage my subscription?](/help/docs/im-a-customer-of-x-store-can-skio-help-me-manage-my-subscription)

You can update your payment method, billing address, or other billing details through Skio's Stripe billing portal for your invoice. To navigate there:

1. In the **Skio Dashboard**, navigate to the **Account menu**in the bottom left corner > **Invoicing**.
2. Click **Manage Billing** in the top right corner.
3. On the Stripe billing portal page, you can update your card or payment method, billing address, and other details as needed.
  1. **Add, remove, or replace a payment method** under the **Payment Methods** section.
  2. **Update your billing email and address** by clicking **Update information** under the **Billing Information** section.
  3. **View your invoice history** and download past invoices under the **Invoice History** section.

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/image(62).png)

The Stripe billing portal.

## Delinquent payments

Skio automatically retries failed payments every few days and manually retries invoices once a week. If payment attempts are unsuccessful:

1. Skio will email the billing contact on file with a secure payment link to update the card information.
2. If the invoice remains unpaid, a banner will appear in your **Skio Dashboard** warning that you may be locked out.
3. If you're locked out of the admin, recurring orders and Get Now purchases will be disabled.

> [!WARNING]
> **Warning** If you're locked out or see the warning banner, check your email for the payment update link and contact [billing@skio.com](mailto:billing@skio.com) immediately to resolve the issue.

## Who to contact with questions

If you have questions or concerns about your bill, contact your Merchant Success Manager directly or email [billing@skio.com](mailto:billing@skio.com).