--- title: "How to set up toll-free verification for SkioSMS" slug: "setting-up-toll-free-verification-for-skiosms" updated: 2026-09-17T13:07:48Z published: 2026-09-17T13:07:48Z canonical: "help.skio.com/setting-up-toll-free-verification-for-skiosms" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.skio.com/llms.txt > Use this file to discover all available pages before exploring further. # How to set up toll-free verification for SkioSMS ## Before you start - Have your legal business name, address, and business registration number (for US businesses, this is your **Employer Identification Number (EIN)**) on hand before you start. - Use the contact details of the person responsible for this verification request. This is who Twilio and Skio's support team will reach out to if there's an issue with the submission. - **UK merchants:** toll-free number provisioning requires additional setup. Please complete the survey and then contact [help@skio.com](mailto:help@skio.com) to enable a local number for your UK customer base. > [!WARNING] > Your business name, corporate website, and email domain must match, or your submission may be rejected. Learn more about [verification rejection reasons on Twilio’s website here](https://help.twilio.com/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected-). ## How to set up toll-free verification with Twilio ### Step 1: Start the verification request In the left-hand menu of your **Skio Dashboard**, go to **Retain** > **SkioSMS**. If SkioSMS is already enabled and you need to complete or redo verification, go to the **Settings** tab on the SkioSMS page and click on **Toll-free verification survey**. ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-09-09 at 14.07.04@2x.png?sv=2026-02-06&spr=https&st=2026-10-16T08%3A42%3A10Z&se=2026-10-16T09%3A42%3A10Z&sr=c&sp=r&sig=aY6XY%2FSczvpfCr%2BascldzHPOylWjv2WTPhvXY8UNMJk%3D) Access the toll-free verification survey anytime from your SkioSMS settings. ### Step 2: Add SMS Terms language to your Terms of Service You'll be asked to add SMS-specific language to your store's Terms of Service: - Enter your **Terms of Service URL** and **Privacy Policy URL**. - Skio generates SMS Terms language for you to copy and paste into your existing Terms of Service. Use **Copy to clipboard** to grab the text. - Select the checkbox acknowledging that Skio isn't providing legal advice by generating this language, and that you should consult your own legal counsel to confirm compliance with applicable laws for your SMS activities. > [!WARNING] > You must select the checkbox before you can continue. ### Step 3: Enter your business contact information On the **Business Contact Information** screen, enter the details for the person responsible for this verification: - **First name** and **Last name.** - **Email**. - **Phone number**, entered with the country code (for example, `13125918300` for a US number). - **Business website**, entered as a full URL (for example, `https://yourstore.com`). Select **Next** to continue. ### Step 4: Enter your business information On the **Business Information** screen, enter your business's legal name and address: - **Business name**. - **Street address**, and optionally a **Street address 2** line. - **City** and **Postal code**. - **Country**. Select **Next** to continue. ### Step 5: Enter your business registration details On the **Business Registration** screen, enter your business's registration information: - **Business registration country**. - **Business type**: choose from `Private for-profit`, `Public for-profit`, `Non-profit`, `Sole proprietor`, or `Government`. - **Registration authority** (for example, `EIN - Employer Identification Number (US)`). - **Business registration number**. This is required, and for US businesses is your EIN (formatted like `12-3456789`). - **Doing business as** (optional), if your business operates under a different name than your legal name. Select **Next** to continue. ### Step 6: Review and submit your request On the **Review Information** screen, check your business contact information, business information, and business registration details. Select **Previous** if you need to make changes, or **Continue** once everything looks correct. On the **Confirm Submission** screen, review the summary one more time and select **Submit Request**. This sends your information to Twilio for processing. > [!NOTE] > **Note:** Skio's support team will reach out if there are any issues with your submission, or if additional information is needed. ## What happens after you submit Your Twilio number can't send messages to customers until verification is complete. - Verification timing depends on Twilio's review process. You can check your verification status in the **Settings** tab on the SkioSMS page. This can take anywhere from a few minutes to one week. - If Skio's support team needs more information to complete your submission, they'll contact the business contact you entered in Step 2. ## If your verification is rejected ### Find your error code Twilio's rejection notice includes a specific error code. Search for that *exact* code — a related code doesn't cover the same requirements, and correcting for the wrong one won't resolve your rejection. The table below summarizes common codes; each linked code has the full correction requirements. See a full list of rejection reasons in [Twilio’s guide here.](https://help.twilio.com/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected-) > [!NOTE] > **Note:** Cancellation and account/profile-related rejections follow a different process than content or opt-in rejections. Always check the specific row and status tied to your request rather than assuming a general fix applies. ### Common toll-free verification rejection reasons | Error code | Rejection reason | What to fix | | --- | --- | --- | | 30482 | Business email isn't on an official company domain | Resubmit using an email address at your business's own domain, not a generic or personal one. | | 30484 | Business name doesn't match official records | Enter your business name exactly as it appears on your registration documents. | | 30527 | Business registration number missing or invalid | Confirm your EIN (or equivalent) is entered correctly and matches your registration country. | | 30489 | Website isn't established or active | Make sure your business website URL loads, is live to the public, and reflects an active business. | | 30491 | Website requires a login or is password-protected | Submit a URL that's publicly accessible without credentials. | | 30493 | Privacy policy or Terms of Service URL missing, broken, or lacking SMS terms | Confirm the link loads for anyone without logging in, and that it includes SMS-specific disclosures (message frequency, rates, opt-out). | | 30498 | Opt-in workflow doesn't match your submission | Make sure your written description of how customers opt in matches the actual example or screenshot you provide. | | 30509 | Opt-in example URL isn't accessible | Provide a public URL to your opt-in flow, or submit screenshots if it's behind a login. | | 30496 | Use case and use case summary are inconsistent | Make sure your description of how you'll use SMS matches the messaging examples you submit. | | 30499 | Message content doesn't align with use case | Confirm your sample messages match the use case category you selected. | > [!WARNING] > **Warning:** Some rejections — including fraud, gambling, cannabis/CBD, cryptocurrency, and similar restricted categories — aren't eligible for resubmission. These require a different use case or channel rather than a corrected form.