---
title: "Pausing Subscriptions"
slug: "pausing-subscriptions"
description: "Customize your subscription experience with Skio's Pause Feature, allowing indefinite or temporary pauses for tailored customer flexibility."
updated: 2026-10-06T21:25:22Z
published: 2026-10-06T21:25:22Z
canonical: "help.skio.com/pausing-subscriptions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pausing Subscriptions

## Before you start

- **Two separate settings:** Pausing from the **Skio Dashboard** and pausing from the **Customer Portal** are turned on separately. Enabling one doesn't enable the other.
- **No orders while paused:** A paused subscription won't bill or create orders until it's unpaused.

## What does pausing a subscription do?

Pausing puts a subscription on hold without cancelling it. Giving subscribers a way to take a break instead of cancelling helps you reduce churn and keep recurring revenue on the books.

- **Indefinite pause:** The subscription stays paused until you or the subscriber unpauses it.
- **Temporary pause:** The subscription pauses for a set length of time, then resumes. Intervals can be relative to the subscription's billing cycle or a fixed duration (for example, 1, 2, or 3 weeks), with up to three options for subscribers to choose from.

> [!NOTE]
> Learn more about [pausing options for customers here.](/help/docs/configuring-customer-portal-experience-settings#customize-actions-and-workflow)

## How do I let subscribers pause from the Customer Portal?

Turn on the **Pause** action in your Customer Portal settings and choose how long subscribers can pause for.

### Step 1: Navigate to Customer Portal settings

In the left-hand menu of your **Skio Dashboard**, go to **Storefront** > **Customer Portal**, then select the **Experience** tab.

### Step 2: Turn on Pause

1. Find the **Pause** action and turn on the toggle.
2. Under **Length of pause**, select `Indefinite` or a temporary interval.
3. Optional: Drag **Pause** to change where it appears in the Customer Portal. Actions placed below **Drag below to add to "More" menu** show in the subscriber's **More** menu. [VERIFY: confirm actions above the line show as standalone buttons]

## How do I pause subscriptions from the Skio Dashboard?

Turn on **Enable pause in dashboard** to add a **Pause** button to every subscription in your **Skio Dashboard**.

### Step 1: Turn on pause in dashboard

1. In the left-hand menu of your **Skio Dashboard**, go to **Storefront** > **Customer Portal**, then select the **Experience** tab.
2. Expand **Pause in dashboard** and turn on **Enable pause in dashboard**.

### Step 2: Pause a subscription

1. Go to **Subscribers** > **Subscriptions** and find the subscription.
2. Click **Pause** in the top right of the subscription, next to **Cancel** and **Skip**.

To find paused subscriptions later, select the **Paused** tab on the **Subscriptions** page.

## What do subscribers see when they pause?

Subscribers pause from their Customer Portal and confirm in a pop-up before the pause takes effect.

1. The subscriber opens their subscription, clicks **More**, and selects **Pause**.
2. A **Pause subscription** window shows the subscription's products, frequency, next order date, and price. The subscriber clicks **Confirm** to pause.

After pausing:

- **Temporary pause:** The subscriber sees the date their subscription resumes in the Customer Portal.
- **Indefinite pause:** The subscription stays paused until the subscriber unpauses it.
- **Unpausing:** When unpausing, the subscriber can order now or choose a future order date.

## FAQ

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### 

#### How are paused subscriptions reflected in analytics?

Indefinite pauses are reported as paused in analytics. Temporary pauses aren't.

#### How do I see all paused subscriptions?

In your **Skio Dashboard**, go to **Subscribers** > **Subscriptions** and select the **Paused** tab. To get a list, click **Export subscribers**.

#### How can I remind subscribers to unpause?

Skio sends **Pause** and **Unpause** events that you can use in Klaviyo and other email or SMS tools to build reminder flows.

#### How do I change the copy that displays during the pause flow?

In your **Skio Dashboard**, go to **Storefront** > **Copies & Translations**. You can edit button labels, confirmation messages, and other customer-facing text there.